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- Tasks: Welcome guests, assist with luggage, and ensure a smooth arrival and departure experience.
- Company: Join the Hyatt family at a premium hotel in the heart of London.
- Benefits: Enjoy discounted stays, free meals, and continuous learning opportunities.
- Why this job: Be part of a diverse team making travel more human and sustainable.
- Qualifications: Previous hospitality experience and exceptional customer service skills preferred.
- Other info: Great career growth potential in a supportive and inclusive environment.
Hyatt Regency London - The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London's West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, many of which have been recently refurbished, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travelers alike. Dining options include seasonal British dishes at The Montagu, snacks and cocktails at the award-winning Churchill Bar & Terrace.
Duties & Responsibilities of the Night Luggage Porter role includes:
- Welcome the guest to the hotel in a professional manner.
- Offering car valet service where required.
- Ensuring the forecourt is kept clean & tidy at all times in accordance with hotel standards.
- A smooth arrival and departure experience including rooming and delivering luggage.
- Assisting guests during their stay and handling guest complaints where applicable.
- Ensuring the hotel lobby is clean and well maintained at all times.
- Maximising revenue opportunities through upselling.
- Providing all required information about the hotel, available services and facilities.
About You:
- Previous experience in a similar role within the premium hospitality segment is preferred.
- Exceptional customer service and interpersonal skills, with attentiveness, professionalism, and the ability to handle multiple tasks efficiently while maintaining a positive guest experience.
Just some of the benefits you will enjoy as a Night Luggage Porter:
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start.
- Free meals in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected UK Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for Night Luggage Porter and start your journey with Hyatt Hotels! Our family is always growing.
Night Luggage Porter in City of London employer: Hyatt Group
Contact Detail:
Hyatt Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Luggage Porter in City of London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and local attractions. This way, when you chat with guests, you can provide them with top-notch recommendations and make their stay even better.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different guest scenarios. The more comfortable you are with various situations, the more confident you'll be when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at industry events. They can give you insider tips about the application process and what it's really like to work at Hyatt.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us.
We think you need these skills to ace Night Luggage Porter in City of London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your experience. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Night Luggage Porter role. Highlight relevant experience and skills that match the job description. We love seeing how you connect your background to what we do at Hyatt!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining the Hyatt family. We can’t wait to hear from you!
How to prepare for a job interview at Hyatt Group
✨Know the Hotel Inside Out
Before your interview, make sure you research Hyatt Regency London - The Churchill thoroughly. Familiarise yourself with their services, dining options, and the overall atmosphere of the hotel. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Luggage Porter, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest. Highlight your ability to handle complaints and multitask while maintaining a positive attitude.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even if the role involves a uniform, showing that you can present yourself well reflects your understanding of the hospitality industry’s standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team culture or opportunities for growth within Hyatt. This demonstrates your enthusiasm for the role and your desire to be part of their inclusive environment.
