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- Tasks: Lead the night front office team and ensure exceptional guest experiences.
- Company: Join a vibrant five-star hotel in the heart of East London.
- Benefits: Enjoy 12 free hotel nights, discounted stays, and free meals on duty.
- Other info: Flexible overnight hours and opportunities for continuous learning and development.
- Why this job: Be part of a dynamic team and develop your career in hospitality.
- Qualifications: Experience in front office or guest service roles with strong communication skills.
The predicted salary is between 30000 - 35000 ÂŁ per year.
Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London’s most trendy neighbourhoods. The hotel features 267 guestrooms and suites along with a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage.
At Andaz, which translates from Hindi as “personal style”, colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.
Duties and responsibilities related to the Assistant Manager Front Office Nights role:
- Responsible for the preparation and disposition of all Night Audit work.
- Responsible for all Front Office functions during the overnight shift.
- The role includes supervising and training Hosts and Door Hosts.
- Perform all tasks of the Front Office as needed to facilitate service.
- Ensure all operations and cash handling are done per policies and procedures.
- Ensure that the department is appropriately staffed according to activity levels.
- Ensures that all Front Office staff are aware of all new promotions and changes.
- Ensure that check in / check out standards are adhered to.
About you:
We are looking for a motivated candidate with good experience in a front office or guest service role, preferably within the hospitality industry. The ideal candidate will have a great understanding of front office operations. Strong communication skills, attention to detail, and a customer-focused approach are essential. A high level of professionalism, attention to detail, and the ability to handle guest concerns calmly and efficiently are essential. Familiarity with hotel management systems and flexibility to work overnight hours are required, along with a commitment to maintaining exceptional service standards at all times.
Benefits you will enjoy as an Assistant Manager Front Office Nights:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free monthly massages.
- Access to the hotel gym.
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Assistant Manager Front Office (Nights) employer: Hyatt Group
Contact Detail:
Hyatt Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager Front Office (Nights)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Andaz or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by knowing the hotel inside out. Familiarise yourself with Andaz's unique offerings and values. This way, you can show how your personal style aligns with their mission of delivering memorable guest experiences.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound authentic, so share your real experiences and how they’ve shaped your customer service skills. Remember, they’re looking for someone who can handle guest concerns with ease!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it easier for us to connect with you.
We think you need these skills to ace Assistant Manager Front Office (Nights)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your true self shine through! We want to see your unique style and how you can bring that personal touch to the role. Remember, authenticity is key!
Tailor Your Experience: Make sure to highlight your relevant experience in front office or guest service roles. We’re looking for candidates who understand the ins and outs of hospitality, so connect your past roles to what we do at Andaz.
Be Detail-Oriented: Attention to detail is crucial in our fast-paced environment. Double-check your application for any typos or errors, and ensure you’ve followed all instructions. A polished application shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Andaz!
How to prepare for a job interview at Hyatt Group
✨Know Your Front Office Operations
Make sure you brush up on your knowledge of front office operations. Understand the key responsibilities of the role, especially around night audits and guest check-in/check-out processes. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a guest. Highlight your ability to handle concerns calmly and efficiently, as this is crucial for the Assistant Manager role. Remember, it’s all about creating memorable experiences!
✨Familiarise Yourself with Hotel Management Systems
If you have experience with hotel management systems, be ready to discuss it. If not, do a bit of research on common systems used in the industry. Showing that you’re proactive about learning can really impress the interviewers.
✨Embrace Your Authentic Self
Andaz values authenticity, so don’t be afraid to let your personality shine through during the interview. Be genuine in your responses and show how your personal style aligns with their ethos of delivering personalised service.