At a Glance
- Tasks: Support the housekeeping team to maintain luxury standards and create memorable guest experiences.
- Company: Join Hyatt, a global leader in luxury hospitality with a supportive culture.
- Benefits: Enjoy 12 complimentary hotel nights, discounts for family, and continuous learning opportunities.
- Other info: Opportunities for career advancement within a global network of hotels.
- Why this job: Be part of a dynamic team that values excellence and personal growth in a luxury setting.
- Qualifications: Experience in luxury housekeeping and a passion for creating immaculate spaces.
The predicted salary is between 30000 - 32450 £ per year.
Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom. The art infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events.
As Assistant Housekeeping Manager, reporting to the Director of Housekeeping, you will play a key role in delivering the exceptional standards synonymous with Park Hyatt. Supporting the day-to-day operation of one of London's most luxurious hotels, you will help create immaculate surroundings and memorable guest experiences, ensuring every space reflects the sophistication and attention to detail that defines our brand.
You will:
- Support the day-to-day operation of the Housekeeping department, ensuring every guest room, suite, public area and colleague space is presented to impeccable luxury standards.
- Support and develop Housekeeping colleagues, helping to create a culture of excellence through coaching, training and day-to-day guidance.
- Conduct quality inspections across the hotel, maintaining exceptional presentation and attention to detail at every touchpoint.
- Work collaboratively with Front Office, Engineering, Food & Beverage and other departments to deliver a seamless luxury guest experience.
- Support workforce planning, scheduling and inventory management to ensure the department operates efficiently while maintaining exceptional standards.
- Respond confidently to guest feedback, resolving concerns with professionalism while continually looking for ways to enhance the guest experience.
- Champion health, safety and brand standards while supporting departmental reporting and continuous improvement initiatives.
About you
You are an experienced housekeeping professional with a passion for luxury hospitality and an eye for exceptional detail. Ideally, you will have experience in a similar role within a luxury London hotel, where you have developed an understanding of the standards, pace and personalised service expected in one of the world's leading hospitality markets. You thrive in a fast-paced environment, enjoy developing colleagues and take pride in creating immaculate spaces that leave a lasting impression on every guest. Organised, approachable and hands-on, you are committed to delivering excellence every day and are excited by the opportunity to grow your career with Hyatt.
Benefits you will enjoy as an Assistant Housekeeping Manager:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Business attire laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
Assistant Housekeeping Manager employer: Hyatt Group
Hyatt Group is an excellent employer, offering a vibrant work culture at the prestigious Hyatt Regency London – The Churchill. Employees benefit from generous perks such as complimentary hotel stays and discounts, alongside robust opportunities for professional growth and development in the hospitality industry. Join us to be part of a team that values exceptional guest experiences and fosters a supportive environment for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Housekeeping Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hyatt Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hyatt Group
Don't be shy about reaching out to Hyatt Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Housekeeping Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hyatt Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hyatt Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
