At a Glance
- Tasks: Supervise front office operations and enhance guest experiences in a dynamic hotel environment.
- Company: Join Hyatt, a global leader in hospitality with a focus on excellence.
- Benefits: Enjoy 12 free hotel nights, discounted stays, free meals, and wellness perks.
- Other info: Opportunities for continuous learning and career advancement across Hyatt worldwide.
- Why this job: Lead a passionate team and create unforgettable experiences for guests every day.
- Qualifications: Experience in front office management and strong leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
Supervise the Duty Manager & Guest Services Manager to ensure they meet their goals and continue development. Work closely with Guest Services to improve arrival and departure experience. Review daily rate variance to ensure proper rates are applied. Ensure open folios and paymasters are properly monitored and closed on time. Monitor implementation and use of Colleague Advantage. Supervise Front Office team training. Work with HR to develop the front office team. Ensure we achieve our Enrolment Success Rate target. Maximise upsell opportunities.
We are seeking an experienced and results-driven professional with a strong background in front office operations within the hospitality industry. The ideal candidate will have proven experience in a Front Office Senior Supervisor or Assistant Front Office Manager role, with a deep understanding of hotel procedures, guest service excellence, and team leadership. You will demonstrate exceptional leadership and decision-making skills, the ability to manage high-pressure situations with confidence, and a commitment to delivering a superior guest experience. A proactive, detail-oriented mindset and the ability to lead, coach, and inspire a diverse team are essential for the role.
Benefits:
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt, not just for you but also your family and friends from the day you start
- Free monthly massages
- Access to the hotel gym
- Free meals on duty in our colleague restaurant
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
Location: London, United Kingdom
Assistant Front Office Manager employer: Hyatt Group
Hyatt Regency London Olympia is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and growth. As part of a new landmark hotel in a dynamic neighbourhood, employees enjoy unique benefits such as 12 complimentary nights at Hyatt Hotels worldwide, continuous learning opportunities, and a supportive environment that empowers them to thrive in their careers. Join us to be part of a team that values integrity, respect, and inclusion while delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hyatt Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hyatt Group
Don't be shy about reaching out to Hyatt Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hyatt Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hyatt Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
