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- Tasks: Welcome guests and manage check-in/check-out processes with a smile.
- Company: Join Hyatt, a leader in luxury hospitality known for exceptional service.
- Benefits: Enjoy discounted hotel stays, free uniforms, and 50% off food at select locations.
- Why this job: Be part of a dynamic team that values guest satisfaction and personal growth.
- Qualifications: Previous hotel front office experience preferred; strong communication and tech skills required.
- Other info: Access to Headspace membership and Employee Assistance Programme from day one.
The predicted salary is between 24000 - 36000 £ per year.
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Provide a warm welcome to all guests, ensuring they feel comfortable and attended to upon arrival.
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Perform the check-in process efficiently, providing room keys and information about the hotel facilities.
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Handle the check-out process, including billing, payments, and feedback collection.
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Coordinate with housekeeping to ensure rooms are ready for new arrivals.
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Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.
Previous experience in hotel front office within the luxury segment is preferred. Strong communication skills and familiarity with hotel management software and proficient computer skills are ideal.
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Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
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Uniform provided and laundered complimentary
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Headspace membership and access to our Employee Assistance Programme
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50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
Night Receptionist employer: Hyatt Corporation
Contact Detail:
Hyatt Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarize yourself with the specific hotel management software used at Hyatt. Being proficient in this software can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience in luxury hotels during your conversations. Share specific examples of how you provided exceptional service to guests, as this aligns perfectly with what we value at Hyatt.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios. This will help you feel more confident when welcoming guests and handling their requests, which is crucial for a Night Receptionist.
✨Tip Number 4
Research Hyatt's values and culture. Understanding our commitment to guest satisfaction and teamwork will allow you to demonstrate how you can contribute to our mission during your interactions.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in hotel front office roles, especially within the luxury segment. Detail your responsibilities and achievements to showcase your suitability for the Night Receptionist position.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples of how you've effectively interacted with guests and colleagues in past positions. This could include handling guest inquiries or resolving issues.
Familiarity with Software: Mention your familiarity with hotel management software and proficient computer skills. If you have experience with specific systems, be sure to name them to demonstrate your technical capabilities.
Express Enthusiasm for Guest Service: Convey your passion for providing excellent guest service. Share anecdotes or experiences that illustrate your commitment to ensuring guests feel welcomed and attended to during their stay.
How to prepare for a job interview at Hyatt Corporation
✨Show Your Hospitality Skills
As a Night Receptionist, your ability to create a warm and welcoming atmosphere is crucial. Be prepared to share examples of how you've made guests feel comfortable in previous roles, especially in the luxury segment.
✨Familiarize Yourself with Hotel Management Software
Since familiarity with hotel management software is ideal for this position, make sure to mention any relevant experience you have. If you’ve used specific systems before, be ready to discuss how you navigated them efficiently.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, and think of instances where you successfully resolved guest issues or coordinated with other departments.
✨Highlight Your Teamwork Experience
This position requires liaising with various departments. Share experiences that showcase your ability to work collaboratively with housekeeping, maintenance, and food and beverage teams to meet guest needs.
