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- Tasks: Lead the night team and ensure top-notch guest service while managing front-of-house operations.
- Company: Join Great Scotland Yard Hotel, part of Hyatt, known for its unique offerings and inclusive culture.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, free meals, and a Headspace membership.
- Why this job: Be part of a diverse team that values empathy and sustainability in the hospitality industry.
- Qualifications: Experience in hospitality with strong leadership skills and knowledge of hotel procedures is essential.
- Other info: Work a balanced 4 on, 4 off shift pattern for a great work-life balance.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Description: This position is based on a 4 on, 4 off shift pattern, providing a balanced work schedule. About Great Scotland Yard Hotel – The Unbound Collection: Few addresses are richer in history and anecdote than our hotel, a short walk from Covent Garden and Trafalgar Square. Guests enjoy a variety of food and beverage offerings including the 40 Elephants Bar, the Whisky Bar Sibin, and an Afternoon Tea with a twist in The Parlour. This role is for a Night Duty Manager, responsible for the night operations team and guest service.
Responsibilities
- Oversee and lead the night team, ensuring high levels of guest service.
- Manage front-of-house operations, including check-ins and check-outs.
- Prepare and submit nightly reports to senior management and communicate important occurrences to the day team.
- Ensure all operations comply with relevant health, safety, and security protocols.
Duty pattern: 4 on, 4 off (as noted above).
About You / Qualifications
Proven experience in hospitality operations with strong leadership and problem-solving skills, and the ability to manage overnight teams effectively. You will have excellent knowledge of hotel procedures, guest service standards, and health and safety requirements.
Benefits
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt for you, family, and friends
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities with clear career path and promotion opportunities across Hyatt Hotels worldwide
Company / Equal Opportunity
At Hyatt, we care for people and support diversity, equity and inclusion. Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Next steps: Apply today for this Night Duty Manager role and start your journey with Hyatt Hotels!
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Night Duty Manager employer: Hyatt Corporation
Contact Detail:
Hyatt Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Familiarise yourself with the specific operations of Great Scotland Yard Hotel. Understanding their unique offerings and values will help you demonstrate your enthusiasm and fit for the role during any interviews.
✨Tip Number 2
Network with current or former employees of Hyatt Hotels, especially those who have worked in night management roles. They can provide valuable insights into the company culture and expectations, which can be beneficial in your discussions.
✨Tip Number 3
Prepare to discuss your leadership style and problem-solving experiences in detail. Think of specific examples where you've successfully managed a team or resolved issues during night shifts, as this will showcase your suitability for the position.
✨Tip Number 4
Research the latest trends in hospitality and guest service standards. Being knowledgeable about current practices will not only impress your interviewers but also show that you're committed to continuous learning and improvement in the industry.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Night Duty Manager position. Tailor your application to highlight your relevant experience in hospitality operations and leadership.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in managing teams, guest service standards, and knowledge of health and safety protocols. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that align with the duties listed, such as overseeing night teams or preparing reports. Show how your values align with Hyatt's commitment to empathy and inclusion.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial role.
How to prepare for a job interview at Hyatt Corporation
✨Showcase Your Leadership Skills
As a Night Duty Manager, you'll be leading a team during the night shift. Be prepared to discuss your previous leadership experiences and how you've effectively managed teams in high-pressure situations.
✨Demonstrate Your Knowledge of Hospitality Operations
Familiarise yourself with hotel procedures and guest service standards. Be ready to answer questions about how you would handle specific scenarios related to check-ins, check-outs, and guest complaints.
✨Emphasise Health and Safety Awareness
Since compliance with health, safety, and security protocols is crucial, be prepared to discuss your understanding of these regulations and how you've implemented them in past roles.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your experience where you successfully resolved issues or improved guest satisfaction during the night shift.
