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- Tasks: Welcome guests, transport luggage, and assist with check-in/check-out.
- Company: Join Hyatt, a global leader in hospitality known for exceptional service.
- Benefits: Enjoy discounted hotel stays, complimentary business attire laundry, and 50% off dining.
- Why this job: Be part of a friendly team, enhance your customer service skills, and grow your career.
- Qualifications: Previous experience in luxury hospitality preferred; excellent customer service skills required.
- Other info: Access to Headspace membership and continuous learning opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Millennium Gloucester Hotel London Kensingtonis seeking aLuggage porter who will be responsible to assist arriving guests with their luggage and transportation requirements, to follow-up on miscellaneous guest requests or requirements, to assist the Concierge on duty as necessary in providing guest services. This role combines customer service, safety, and logistical responsibilities to enhance the overall guest experience. TheLuggage PorterKey Responsibilities will include: To assist arriving guests, as required, then proceed to luggage lift to retrieve guest luggage (from claim check provided from the receptionist) and proceed to guest room to continue check-in procedure. Ensure guest room is in order, describe location of TV control, air conditioning control, guest services directory, etc to guests checking in; report any deficiencies or guest dissatisfaction at once to the Manager on duty Page guests as required, deliver messages, packages or other items to guestrooms or other areas of the hotel as required. Assist departing guests with their luggage and transportation arrangements, by picking up luggage from guest rooms, and checking it, or bringing it to the entrance, loading it in the taxi/car, etc, as required by the guest. Handle luggage for tour group check-ins in accordance with established procedures and to …
Luggage Porter employer: Millennium Gloucester Hotel London Kensington
Contact Detail:
Millennium Gloucester Hotel London Kensington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter
✨Tip Number 1
Make sure to showcase your customer service skills during the interview. Practice scenarios where you had to handle difficult situations with guests, as this will demonstrate your ability to remain calm and professional under pressure.
✨Tip Number 2
Familiarize yourself with the hotel amenities and room features before the interview. Being knowledgeable about what the hotel offers will help you answer questions confidently and show your enthusiasm for the role.
✨Tip Number 3
Highlight any previous experience in the luxury segment, as this is preferred for the position. If you have worked in high-end hotels or similar environments, be ready to discuss how that experience has prepared you for this role.
✨Tip Number 4
Demonstrate your ability to work as part of a team. Since communication with front desk staff is crucial, share examples of how you've successfully collaborated with colleagues in past roles to ensure smooth operations.
We think you need these skills to ace Luggage Porter
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Luggage Porter position. Understand the key responsibilities and required skills, such as customer service excellence and experience in a luxury environment.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality or similar roles. Emphasize any previous work that involved customer interaction, luggage handling, or working in a luxury setting.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide excellent customer service and handle multiple tasks efficiently.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Millennium Gloucester Hotel London Kensington
✨Show Your Hospitality Skills
Since the role requires warmly welcoming guests, be prepared to demonstrate your customer service skills. Share examples from previous experiences where you provided exceptional service or went above and beyond for a guest.
✨Know the Hotel Amenities
Familiarize yourself with the hotel’s amenities and room features. During the interview, you might be asked how you would explain these to guests, so having this knowledge will show your preparedness and enthusiasm for the role.
✨Demonstrate Effective Communication
Effective communication with front desk staff is crucial. Be ready to discuss how you have successfully collaborated with team members in past roles to ensure smooth operations, especially during busy check-in and check-out times.
✨Highlight Your Experience
If you have previous experience in a similar luxury segment role, make sure to highlight it. Discuss specific tasks you handled, such as luggage management or guest interactions, to showcase your suitability for the position.
