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- Tasks: Deliver exceptional service and create memorable experiences for guests in the Regency Club.
- Company: Join Hyatt Regency London – The Churchill, a top-rated hotel in the heart of London.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, and free meals on duty.
- Why this job: Be part of a diverse team that values individuality and offers clear career growth.
- Qualifications: Previous hospitality experience preferred; excellent communication and guest service skills required.
- Other info: Join a company recognised as a Great Place to Work with global opportunities.
The predicted salary is between 11 - 16 £ per hour.
Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace.
Duties and responsibilities:
- Provide an exceptional and personalised service experience to all guests in the Regency Club ensuring every interaction is warm, welcoming, and professional.
- Set up and maintain beverage stations, including coffee, tea, and other refreshments typically offered in the lounge.
- Maintain cleanliness and organisation of the area, ensuring a seamless and elegant environment for guests.
- Recognise regular guests and customise service according to their preferences, enhancing their lounge experience.
- Report shortages or replenish stock for food, beverages, and supplies in the lounge.
- Anticipate guest needs and always aim to exceed expectations.
About You:
Previous experience in a similar role within the premium hospitality segment is preferred. You have excellent communication and interpersonal skills, with a natural ability to anticipate guest needs and go above and beyond to create memorable experiences.
Benefits:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this role and start your journey with Hyatt Hotels!
Waiter/ess - Regency Club in London employer: Hyatt Corporation
Contact Detail:
Hyatt Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ess - Regency Club in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Hyatt Regency London – The Churchill. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a waiter/ess, you'll be interacting with guests all day long. Try role-playing with a friend or family member to get comfortable with anticipating needs and providing that warm, welcoming service that Hyatt is known for.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the Hyatt brand.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your personality and passion for hospitality right from the start!
We think you need these skills to ace Waiter/ess - Regency Club in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight any previous experience in premium hospitality. We love seeing how your past roles have prepared you for this Waiter/ess position, so be specific about your skills and achievements!
Keep It Professional Yet Warm: Remember, we’re looking for someone who can provide exceptional service. Your application should reflect a warm and welcoming tone, just like the service you’d provide to our guests in the Regency Club.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Hyatt family!
How to prepare for a job interview at Hyatt Corporation
✨Know the Company
Before your interview, take some time to research Hyatt Regency London – The Churchill. Familiarise yourself with their values, especially around empathy and inclusion, as well as their dining options. This will show your genuine interest in the role and help you connect your experience to their mission.
✨Showcase Your Service Skills
As a Waiter/ess, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think about how you anticipated their needs or created memorable experiences. This will demonstrate your ability to provide the personalised service they’re looking for.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even if it’s a casual setting, showing that you take the opportunity seriously reflects your understanding of the hospitality industry’s standards.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how they celebrate diversity within the workplace. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
