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- Tasks: Welcome guests and provide exceptional service in a vibrant bar atmosphere.
- Company: Join the Hyatt family at the stylish Churchill Bar in London.
- Benefits: Enjoy 12 free hotel nights, discounts for friends, and free meals on duty.
- Why this job: Be part of a diverse team and create memorable experiences for guests.
- Qualifications: Previous hospitality experience and excellent communication skills are preferred.
- Other info: Opportunities for career growth and continuous learning in a supportive environment.
The predicted salary is between 11 - 16 £ per hour.
Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, many which have been recently refurbished, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal British dishes and Afternoon Tea at The Montagu and snacks and cocktails at award-winning Churchill Bar & Terrace.
Duties and responsibilities related to the Waiter/ess – Churchill Bar role:
- Provide a warm and friendly welcome to all guests, creating a welcoming atmosphere from the moment they arrive.
- Stay knowledgeable about all menu items, including daily specials and promotions, to communicate effectively with guests.
- Have excellent product knowledge and be able to make recommendations to guests.
- Follow departmental standard operating procedures to maintain high service standards.
- Controlling and analysing quality levels service, guest satisfaction, sanitation, cleanliness and hygiene.
- Deliver the outlet concept, ensuring every aspect of the operation stays true to this concept as advised by the manager.
About You:
Previous experience in a similar role within the premium hospitality segment is preferred. You have excellent communication and interpersonal skills, with a natural ability to anticipate guest needs and go above and beyond to create memorable experiences.
Benefits of the Waiter/ess – Churchill Bar role include:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Life Assurance.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Waiter/ess – Churchill Bar role and start your journey with Hyatt Hotels!
Waiter/ess - Churchill Bar in London employer: Hyatt Corporation
Contact Detail:
Hyatt Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ess - Churchill Bar in London
✨Tip Number 1
Get to know the venue! Before your interview, pop by the Churchill Bar and soak in the atmosphere. Familiarising yourself with the space and its vibe will help you speak confidently about how you can contribute to that warm and friendly welcome they’re after.
✨Tip Number 2
Brush up on your menu knowledge! Make sure you’re well-versed in seasonal British dishes and any specials they might have. This shows you’re genuinely interested and ready to make those recommendations that guests will love.
✨Tip Number 3
Practice your communication skills! Since this role is all about creating memorable experiences, think of ways to demonstrate your excellent interpersonal skills during the interview. Maybe even share a story where you went above and beyond for a guest in a previous role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Hyatt family and ready to embrace their values of empathy and inclusion right from the start.
We think you need these skills to ace Waiter/ess - Churchill Bar in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight any previous experience in premium hospitality. We love seeing how your background aligns with our values and the role, so be specific about your skills and achievements!
Be Knowledgeable: Demonstrate your understanding of the role by mentioning your familiarity with menu items or service standards. This shows us that you’re ready to hit the ground running and provide top-notch service from day one.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Hyatt Corporation
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu at The Churchill Bar. This includes knowing the daily specials and being able to discuss the seasonal British dishes. Being knowledgeable will show that you’re genuinely interested in the role and can communicate effectively with guests.
✨Showcase Your Hospitality Skills
During the interview, highlight your previous experience in hospitality, especially in premium settings. Share specific examples of how you've created memorable experiences for guests or gone above and beyond in your service. This will demonstrate your ability to fit into Hyatt's values of empathy and respect.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various guest situations. Think about times when you had to anticipate a guest's needs or resolve a complaint. Practising these scenarios will help you articulate your thought process and showcase your problem-solving skills.
✨Emphasise Teamwork and Communication
Since the role involves working closely with others, be ready to discuss how you collaborate with team members. Share examples of how effective communication has led to better service outcomes in your past roles. This aligns with Hyatt’s focus on inclusion and teamwork.
