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- Tasks: Welcome guests, assist with luggage, and ensure a smooth hotel experience.
- Company: Join Hyatt Regency London - The Churchill, a top-tier hotel in the heart of London.
- Benefits: Enjoy discounted stays, free meals, and continuous learning opportunities.
- Why this job: Be part of a diverse team making travel more human and sustainable.
- Qualifications: Customer service skills and previous hospitality experience preferred.
- Other info: Great career growth potential in a supportive and inclusive environment.
The predicted salary is between 24000 - 36000 £ per year.
Hyatt Regency London - The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London's West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, many of which have been recently refurbished, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travelers alike. Dining options include seasonal British dishes at The Montagu, snacks and cocktails at the award-winning Churchill Bar & Terrace.
Duties & Responsibilities of the Night Luggage Porter role includes:
- Providing guests with all service and assistance connected with arrival to and departure from the hotel.
- Welcoming the guest to the hotel in a professional manner.
- Offering car valet service where required.
- Ensuring the forecourt is kept clean & tidy at all times in accordance with hotel standards.
- Providing a smooth arrival and departure experience including rooming and delivering luggage.
- Assisting guests during their stay and handling guest complaints where applicable.
- Ensuring the hotel lobby is clean and well maintained at all times.
- Maximising revenue opportunities through upselling.
- Providing all required information about the hotel, available services and facilities.
About You:
- Previous experience in a similar role within the premium hospitality segment is preferred.
- Exceptional customer service and interpersonal skills, with attentiveness, professionalism, and the ability to handle multiple tasks efficiently while maintaining a positive guest experience.
Just some of the benefits you will enjoy as a Night Luggage Porter:
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start.
- Free meals in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected UK Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for Night Luggage Porter and start your journey with Hyatt Hotels!
Night Luggage Porter in London employer: Hyatt Corporation
Contact Detail:
Hyatt Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Luggage Porter in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Hyatt Regency London - The Churchill, its services, and the local area. This way, when you chat with the hiring team, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different guest scenarios, especially complaints. Being able to demonstrate your problem-solving abilities will make you stand out as a Night Luggage Porter.
✨Tip Number 3
Network like a pro! Connect with current or former Hyatt employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the Hyatt family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from Hyatt. Don’t miss out on this opportunity!
We think you need these skills to ace Night Luggage Porter in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Night Luggage Porter role. Highlight any relevant experience in hospitality and customer service, and connect it to what we value at Hyatt – empathy, respect, and professionalism.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there.
How to prepare for a job interview at Hyatt Corporation
✨Know the Hotel Inside Out
Before your interview, take some time to research Hyatt Regency London - The Churchill. Familiarise yourself with their services, dining options, and values. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Luggage Porter, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle complaints and maintain a positive atmosphere, as this aligns perfectly with Hyatt's values.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. Even if the role is casual, showing that you respect the occasion reflects your understanding of the hospitality industry and the standards expected at Hyatt.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team culture or opportunities for growth within Hyatt. This shows that you’re not just looking for any job, but are genuinely interested in building a career with them.
