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- Tasks: Lead the Night Front Office team and ensure excellent guest experiences.
- Company: Hyatt Regency London - The Churchill, a prestigious hotel in the heart of London.
- Benefits: Discounted stays, free meals, and continuous learning opportunities.
- Why this job: Flexible hours allow you to earn while developing valuable skills.
- Qualifications: Experience in front office roles with strong communication skills.
- Other info: Join a diverse team and be part of a global hospitality family.
The predicted salary is between 13 - 16 £ per hour.
About Hyatt Regency London - The Churchill
Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace.
Flexi Hours
At Hyatt, there’s a home for every stage of your career. With Flexi Hours, you are in control of your schedule. We will let you know what shifts are available, and you simply let us know which ones are convenient for you. This is a great way to earn extra money and develop new skills in your free time. You might even discover a career you didn’t know existed.
Schedule: Available working hours will vary each week and can range anywhere from 0 to 40 hours.
Duties and responsibilities related to the Night Team Leader role:
- Overseeing the preparation and completion of all Night Audit tasks
- Managing Front Office operations during the overnight shift
- Supporting the check-in and check-out process for hotel guests
- Addressing and resolving guest concerns that arise during the night
- Acting as a Manager on Duty in the absence of the Night Manager
About You
You have previous experience in a front office or night reception role, ideally in a supervisory capacity. You bring strong communication and organisational skills, with a guest-focused approach to every interaction. While knowledge of hotel management software is an advantage, confidence in using standard computer applications is essential.
Benefits of the Night Team Leader role include:
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free Meals on duty in our colleague restaurant
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Night Team Leader - Flexi Hours role and start your journey with Hyatt Hotels!
Night Front Office Team Leader - Flexi Hours in London employer: Hyatt Corporation
Contact Detail:
Hyatt Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Office Team Leader - Flexi Hours in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Front Office Team Leader role.
✨Tip Number 2
Be ready for the interview! Research Hyatt Regency London – The Churchill and understand their values and culture. Prepare to discuss how your experience aligns with their guest-focused approach and how you can contribute to their team.
✨Tip Number 3
Show off your skills! If you have experience with hotel management software or any relevant tech, be sure to highlight that during your conversations. Confidence in using standard applications is key, so let us know what you’ve got!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hyatt family. Don’t miss out on this opportunity to shape your career with us!
We think you need these skills to ace Night Front Office Team Leader - Flexi Hours in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Night Front Office Team Leader role. Highlight any previous supervisory roles and your guest-focused approach to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role at Hyatt and how your background makes you the perfect candidate. Keep it friendly and professional!
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application showcases your ability to connect with guests and resolve concerns. We want to see how you handle interactions!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the Night Team Leader position. We can’t wait to hear from you!
How to prepare for a job interview at Hyatt Corporation
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hyatt Regency London - The Churchill and its values. Understand their commitment to hospitality and how they prioritise guest experience. This will help you align your answers with what they value.
✨Showcase Your Experience
Highlight your previous roles in front office or night reception, especially any supervisory experience. Be ready to discuss specific situations where you resolved guest concerns or managed operations effectively during the night shift.
✨Demonstrate Communication Skills
Since strong communication is key for this role, prepare examples of how you've successfully interacted with guests and team members. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to manage the front office effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the Night Team Leader role and the hotel’s operations. This shows your genuine interest in the position and helps you assess if it’s the right fit for you. Consider asking about the team dynamics or opportunities for development within Hyatt.
