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- Tasks: Lead the night team and ensure exceptional guest service at our historic hotel.
- Company: Join the Great Scotland Yard Hotel, part of the global Hyatt family.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounts for friends and family, and free meals on duty.
- Why this job: Shape your career in hospitality while making travel more human and connected.
- Qualifications: Experience in hospitality with strong leadership and problem-solving skills.
- Other info: Embrace a diverse and inclusive culture with continuous learning opportunities.
The predicted salary is between 30000 - 36000 £ per year.
Salary: £30,385 + Service Charge (Up to £600 per month). This position is based on a 4 on, 4 off shift pattern, providing a balanced work schedule.
About Great Scotland Yard Hotel – The Unbound Collection: Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square. Our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour.
Duties and responsibilities related to the Night Duty Manager role:
- Oversee and lead the night team, ensuring they deliver high levels of guest service.
- Manage front-of-house operations, including check-ins and check-outs.
- Prepare and submit nightly reports to senior management.
- Communicate any important occurrences to the day team.
- Ensure all operations comply with relevant health, safety, and security protocols.
- Monitor the safety and security of the premises.
About you:
Proven experience in hospitality operations with strong leadership and problem-solving skills, and the ability to manage overnight teams effectively. You will have excellent knowledge of hotel procedures, guest service standards, and health and safety requirements.
Just some of the benefits you will enjoy as Night Duty Manager:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Great Scotland Yard Hotel also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next steps: Apply today for this Night Duty Manager role and start your journey with Hyatt Hotels!
Night Duty Manager in London employer: Hyatt Corporation
Contact Detail:
Hyatt Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with night operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've successfully managed teams and resolved issues during night shifts. This will demonstrate that you’re the right fit for the Night Duty Manager role.
✨Tip Number 3
Be proactive! If you see a job posting on our website, don’t just apply – follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for situational questions! Think about scenarios you might face as a Night Duty Manager and how you'd handle them. This will help you stand out as someone who’s ready to tackle the challenges head-on.
We think you need these skills to ace Night Duty Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences have shaped your passion for providing excellent guest service, especially during those night shifts!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Night Duty Manager role. Highlight your leadership skills and any relevant experience in managing overnight teams. We’re looking for someone who can really connect with our values!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your previous roles and responsibilities. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining the Hyatt family right from the start!
How to prepare for a job interview at Hyatt Corporation
✨Know Your Hotel Inside Out
Before the interview, make sure you research Great Scotland Yard Hotel thoroughly. Familiarise yourself with its history, services, and unique offerings. This will not only impress your interviewers but also help you understand how you can contribute to their guest service standards.
✨Showcase Your Leadership Skills
As a Night Duty Manager, you'll be leading a team during the night shift. Prepare examples of how you've successfully managed teams in the past, especially in high-pressure situations. Highlight your problem-solving skills and how you ensure compliance with health and safety protocols.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle various situations, such as guest complaints or emergencies. Think of specific instances from your previous roles where you demonstrated effective decision-making and leadership under pressure.
✨Emphasise Your Commitment to Hospitality
During the interview, express your passion for the hospitality industry and how it aligns with Hyatt's values of empathy, integrity, and inclusion. Share your vision of what exceptional guest service looks like and how you plan to uphold these standards as a Night Duty Manager.
