Human Resources Officer in London

About Great Scotland Yard Hotel – The Unbound Collection. Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour.

Duties and responsibilities related to the Human Resources Officer role:

• You will assist in the day-to-day operation of HR, including colleague engagement, relations, wellbeing, performance, and absence management.
• Quickly building rapport with our teams, you will provide advice and support across a variety of job functions.
• Support the administration of monthly payroll processes, including preparing updates, maintaining accurate colleague records, and liaising with the Payroll team to ensure timely and correct payment.
• You will be involved in the recruitment of various roles at all levels and across multiple departments within the hotel and offices.
• Be responsible for HR & Learning related administration in relation to the colleague journey, including onboarding and orientation of new colleagues.
• Lead and take part in all colleague engagement activities, helping to create a positive and fun culture to promote team spirit and maintain colleague morale.
• Deliver the ‘Welcome to Hyatt’ sessions for new starters, ensuring they receive an engaging introduction to the hotel and the Hyatt culture.
• Coordinate and deliver ongoing training sessions to enhance colleague skills, ensuring compliance with Hyatt Learning and other training programs.
• Monitor and ensure learning compliance across the hotel, including maintaining accurate records and ensuring that all training requirements are met.
• Manage and utilise all HR systems (e.g., PeopleSoft, Taleo, Fourth, Hyatt Learning).
• Working hours are generally Monday to Friday, office hours, although you may need to work some evenings and weekends and particularly attend colleague social events.

About you:

You will bring proven experience in a similar role, ideally within a hotel or hospitality environment. You will have payroll experience or exposure, along with strong HR generalist knowledge and confidence in delivering short presentations or training sessions. A sound understanding of UK employment legislation is required, as well as experience conducting interviews and managing employee relations matters. You will be highly organised, able to prioritise effectively, and maintain exceptional attention to detail. Experience using HR systems, particularly Fourth and PeopleSoft, is advantageous, and strong Microsoft Office skills are essential. You will bring a confidential, professional, and approachable manner, with excellent communication skills, and a positive attitude.

Just some of the benefits you will enjoy:

• 12 complimentary nights per year of service across Hyatt Hotels worldwide.
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals at our colleague restaurant.
• Business attire laundered complimentary.
• 50% discount on food and beverage when you dine as a guest at selected Hyatt Hotels.
• Headspace membership and access to our Employee Assistance Programme.
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps: Apply today for this Human Resources Officer role and start your journey with Hyatt Hotels!