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For Companies At a Glance
- Tasks: Lead the front-of-house experience, ensuring guests feel welcomed and valued.
- Company: Join the Hyatt family, a global leader in luxury hospitality.
- Benefits: Enjoy 12 free hotel nights, discounts for friends, and health perks.
- Why this job: Shape memorable guest experiences in a vibrant, diverse environment.
- Qualifications: Previous supervisory experience in premium dining or luxury hospitality.
- Other info: Opportunities for career growth and continuous learning await you.
The predicted salary is between 36000 - 60000 £ per year.
About Park Hyatt London River Thames
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
Duties and Responsibilities
- As Head Host/ess, you will lead the front-of-house guest experience in our restaurant, ensuring every guest receives a warm and seamless welcome from arrival to departure.
- Your leadership and coordination will set the tone for exceptional hospitality.
- Lead and inspire the host team to deliver genuine, polished, and memorable guest experiences.
- Welcome and engage guests with professionalism and warmth, embodying Hyatt’s care and hospitality standards.
- Manage and optimise the reservation and seating system, balancing guest satisfaction with operational efficiency.
- Liaise closely with restaurant management, culinary, and service teams to ensure smooth daily operations.
- Anticipate guest needs, handle inquiries or concerns promptly, and support a proactive service culture.
- Coordinate with other hotel departments to accommodate special requests and VIP experiences.
- Maintain an organised and calm front desk presence, especially during peak service times.
About You
You are an experienced hospitality professional who thrives in guest-facing environments and takes pride in leading by example. Previous experience in a supervisory host role within a premium dining or luxury hospitality setting. Excellent communication and organisational skills, with the ability to multitask in a fast-paced environment.
Benefits of the Head Host/ess role include:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Uniform provided and laundered complimentary.
- HSF Health Plan.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Head Host/ess role and start your journey with Hyatt Hotels!
Head Host/ess in London employer: Hyatt Corporation
Contact Detail:
Hyatt Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host/ess in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with Hyatt or similar establishments. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a meet-up, let your passion for hospitality shine through. Share stories that highlight your experience and how you embody the values of empathy and respect that Hyatt stands for.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Be ready to discuss how you handle challenges and keep a calm front desk presence during peak times. This will demonstrate your ability to thrive in a fast-paced environment.
We think you need these skills to ace Head Host/ess in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality, especially in supervisory roles. We love seeing how your past experiences align with the Head Host/ess role, so be specific about your achievements!
Keep It Professional Yet Warm: While we appreciate a friendly tone, remember to maintain professionalism in your application. Use clear language and structure to convey your message effectively, just like you would when welcoming guests.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Park Hyatt London River Thames.
How to prepare for a job interview at Hyatt Corporation
✨Know the Company Inside Out
Before your interview, take some time to research Park Hyatt London River Thames. Familiarise yourself with their values, mission, and the unique aspects of their hospitality approach. This will not only show your genuine interest but also help you align your answers with what they value.
✨Showcase Your Leadership Skills
As a Head Host/ess, you'll be leading a team. Be prepared to discuss your previous experiences in supervisory roles. Share specific examples of how you've inspired your team, handled challenges, and ensured exceptional guest experiences. This will demonstrate your capability to lead effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest inquiries or concerns. Think of scenarios where you had to anticipate guest needs or manage peak service times. Practising these responses will help you articulate your thought process clearly during the interview.
✨Emphasise Your Communication Skills
Excellent communication is key in hospitality. Be ready to discuss how you maintain an organised front desk presence and liaise with various teams. Highlight any experiences where your communication skills led to improved guest satisfaction or operational efficiency.
