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- Tasks: Answer calls, manage communications, and ensure excellent customer service.
- Company: Join the luxurious Park Hyatt London River Thames team.
- Benefits: Enjoy 12 free hotel nights, discounts for family, and continuous development.
- Why this job: Be part of a diverse team making travel more human and connected.
- Qualifications: Customer service experience and switchboard operation skills preferred.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
About Park Hyatt London River Thames
Park Hyatt London River Thames offers 203 luxurious rooms, including a presidential suite and two signature mega-suites, with stunning views of the River Thames and central London. Nestled in a convenient location in the heart of the city, the hotel features exquisite dining options across two restaurants and two bar outlets, state-of-the-art event spaces, and a serene spa and wellness floor. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer staying guests.
Duties and responsibilities related to the Guest Services Agent role:
- Answer incoming calls promptly and courteously.
- Direct calls to the appropriate department or individual.
- Manage switchboard console and other telecommunication devices effectively.
- Keep accurate records of all calls, including details of the caller, recipient, and the nature of the call.
- Liaise with internal departments and external organizations as needed to facilitate smooth communication flow.
About you:
- Previous experience in a similar role is preferred.
- Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.
Benefits of the Guest Services Agent role include:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Guest Services Agent role and start your journey with Hyatt Hotels!
Guest Services Agent in London employer: Hyatt Corporation
Contact Detail:
Hyatt Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Park Hyatt London River Thames. Familiarise yourself with their values and what makes them unique. This will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! As a Guest Services Agent, you'll need to show off your excellent customer service abilities. Role-play common scenarios with a friend or family member to get comfortable with handling different situations.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp for your interview. A smart outfit shows that you take the opportunity seriously and are ready to represent the Hyatt brand.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Hyatt careers page. This way, you can ensure your application gets the attention it deserves and you’ll be one step closer to joining our amazing team!
We think you need these skills to ace Guest Services Agent in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Guest Services Agent role. Highlight your relevant experience and skills that match what we're looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. Avoid fluff – we want the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture there.
How to prepare for a job interview at Hyatt Corporation
✨Know Your Stuff
Before the interview, make sure you research Park Hyatt London River Thames thoroughly. Familiarise yourself with their services, values, and what makes them stand out in the hospitality industry. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
As a Guest Services Agent, excellent customer service is key. Prepare examples from your previous experience where you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Makes Perfect
Rehearse common interview questions related to the role, such as how you would manage incoming calls or liaise with different departments. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your respect for the opportunity and aligns with the high standards of the Park Hyatt brand.
