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For Companies At a Glance
- Tasks: Deliver exceptional guest service and manage front desk operations with a warm attitude.
- Company: Hyatt Regency London - The Churchill, a prestigious hotel in the heart of London.
- Benefits: Enjoy 12 complimentary nights, discounted stays, free meals, and continuous development opportunities.
- Why this job: Join a diverse team and make travel more human while building a rewarding career.
- Qualifications: Friendly, professional, and confident with strong communication skills.
- Other info: Be part of a global family that values empathy, respect, and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
About Hyatt Regency London - The Churchill
Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace.
About you
Friendly and professional with a passion for delivering exceptional guest service. Confident in handling front desk duties with a warm, welcoming attitude and strong communication skills.
Duties & Responsibilities as a Guest Relations Host/ess:
- Perform all tasks of a Front Office Host as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Provide information about facilities, programs, and other services
- Review arrival lists to welcome guests
- Attend to special guests and answer their enquiries
- Anticipate guest needs and build rapport with customers
- Address complaints and escalate as needed
- Ensure compliance with health and quality standards
- Assist the Guest Relations Manager and Assistant Guest Relation Manager in all administrative tasks
Just some of the benefits you will enjoy as a Guest Relations Host/ess:
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- Life Assurance
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for Guest Relations Host/ess and start your journey with Hyatt Hotels!
Guest Relations Host/ess in London employer: Hyatt Corporation
Contact Detail:
Hyatt Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Host/ess in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hyatt's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your guest service skills! Think of scenarios where you might need to handle complaints or special requests. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Reach out to current or former Hyatt employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about what it’s really like to work there.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from Hyatt.
We think you need these skills to ace Guest Relations Host/ess in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest service and hospitality. A friendly tone can make a big difference!
Tailor Your Application: Make sure to customise your application for the Guest Relations Host/ess role. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we do at Hyatt!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, just like we do with our guests!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re on your way!
How to prepare for a job interview at Hyatt Corporation
✨Know the Company Inside Out
Before your interview, take some time to research Hyatt Regency London - The Churchill. Familiarise yourself with their values, services, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Guest Relations Host/ess, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you handle complaints or special requests with a warm, welcoming attitude.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since you’ll be representing a prestigious hotel, aim for a polished look that reflects the standards of Hyatt. This shows that you understand the importance of presentation in the hospitality industry.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and opportunities for growth within Hyatt. This not only demonstrates your enthusiasm but also helps you gauge if this is the right fit for you. Remember, it’s about finding a place where you can thrive!
