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For Companies At a Glance
- Tasks: Create unforgettable experiences for guests and be their go-to person during their stay.
- Company: Join the luxurious Great Scotland Yard Hotel, part of the Hyatt family.
- Benefits: Enjoy 12 free hotel nights, discounts for friends and family, and free meals on duty.
- Why this job: Be part of a diverse team that values individuality and makes travel more human.
- Qualifications: Experience in guest services and a passion for creating memorable moments.
- Other info: Opportunities for career growth and continuous learning in a supportive environment.
The predicted salary is between 26120 - 26720 £ per year.
Salary: £26,120.80 + Service Charge (up to £600 per month)
About Great Scotland Yard Hotel - The Unbound Collection
Great Scotland Yard Hotel is a one-of-a-kind luxury destination in the heart of Westminster, where historic grandeur meets contemporary sophistication. As part of The Unbound Collection by Hyatt, the hotel offers a uniquely curated experience, exceptional service, and discreet luxury for the most discerning guests. Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour.
Duties and responsibilities related to the Guest Experience Host/ess role:
- Serve as a key ambassador for the hotel, providing exceptional service and creating memorable experiences for every guest.
- Act as a primary point of contact, anticipating needs and ensuring a seamless and personalised journey from pre-arrival to post-departure.
- Provide detailed information about hotel facilities, programs, and services, with particular attention to VIP and special guests.
- Collaborate closely with other departments to ensure guest satisfaction and smooth operations.
- Coordinate special requests and tailor services to deliver unique, personalised experiences.
About You
You bring previous experience in guest experience or front office, ideally within the premium hospitality segment. Highly organised and proactive, you combine strong interpersonal skills with a guest-focused approach. Professional and attentive, you consistently anticipate guest needs and deliver service that is both personalised and memorable.
Benefits of the Guest Experience Host/ess role include:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free Meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Guest Experience Host/ess role and start your journey with Hyatt Hotels!
Guest Experience Host/ess in London employer: Hyatt Corporation
Contact Detail:
Hyatt Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Host/ess in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities and services offered at Great Scotland Yard. This way, when you chat with guests, you can provide them with personalised recommendations that will blow their minds!
✨Tip Number 2
Practice your people skills! Being a Guest Experience Host/ess means interacting with all sorts of guests. Try role-playing scenarios with friends or family to sharpen your ability to anticipate needs and create memorable experiences.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend hospitality events. Building relationships in the industry can give you insider tips and might even lead to a referral for the job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Hyatt family and being part of something special.
We think you need these skills to ace Guest Experience Host/ess in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest experience and hospitality. Make it engaging and memorable!
Tailor Your Application: Make sure to customise your application for the Guest Experience Host/ess role. Highlight your relevant experience in hospitality and how it aligns with our values at Great Scotland Yard Hotel. We love seeing how you can contribute to our unique guest experiences!
Be Specific About Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it's anticipating guest needs or collaborating with teams, we want to know how you’ve made a difference in guest satisfaction!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Hyatt Corporation
✨Know the Hotel Inside Out
Before your interview, make sure you research Great Scotland Yard Hotel thoroughly. Familiarise yourself with its history, unique offerings, and the services provided. This will not only impress the interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Guest-Centric Approach
During the interview, highlight your previous experience in guest services. Share specific examples of how you've gone above and beyond to create memorable experiences for guests. This will demonstrate your proactive attitude and commitment to exceptional service.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios where you might need to handle guest requests or complaints. Practise responding to various situations with empathy and professionalism. This will showcase your interpersonal skills and ability to think on your feet.
✨Emphasise Team Collaboration
Since the role involves working closely with other departments, be ready to discuss how you’ve successfully collaborated in the past. Share examples of teamwork that led to improved guest satisfaction, showing that you understand the importance of a seamless operation.
