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- Tasks: Welcome guests, manage check-ins and check-outs, and coordinate with hotel departments.
- Company: Join the Hyatt family, a global leader in hospitality with a focus on diversity.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, and free meals on duty.
- Why this job: Be part of a team that values empathy, respect, and personal growth in hospitality.
- Qualifications: Experience in luxury hotel front office preferred; strong communication skills required.
- Other info: Opportunities for career development and a supportive, inclusive work environment.
The predicted salary is between 20000 - 30000 £ per year.
About Park Hyatt London River Thames
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
Duties and responsibilities related to the Night Host/ess role:
- Provide a warm welcome to all guests, ensuring they feel comfortable and attended to upon arrival.
- Perform the check-in process efficiently, providing room keys and information about the hotel facilities.
- Handle the check-out process, including billing, payments, and feedback collection.
- Coordinate with housekeeping to ensure rooms are ready for new arrivals.
- Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.
About you:
- Previous experience in hotel front office within the luxury segment is preferred.
- Strong communication skills and familiarity with hotel management software and proficient computer skills are ideal.
- You will be comfortable working the night shift.
Benefits of the Night Host/ess role include:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free Meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Night Host/ess role and start your journey with Hyatt Hotels!
Front Office Night Receptionist in London employer: Hyatt Corporation
Contact Detail:
Hyatt Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Night Receptionist in London
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with Park Hyatt London River Thames and its unique offerings. This way, when you chat with the hiring team, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your warm welcome! As a Night Receptionist, you'll be the first face guests see. Role-play with a friend or in front of a mirror to nail that friendly greeting and ensure you come across as approachable and professional.
✨Tip Number 3
Brush up on your communication skills! You’ll need to liaise with various departments, so being clear and confident is key. Consider joining a local speaking group or even just chatting with friends to boost your confidence.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to get noticed and shows you’re serious about joining the Hyatt family. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Front Office Night Receptionist in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in the luxury hotel segment. We love seeing how your past roles align with what we’re looking for in a Night Host/ess!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Park Hyatt London River Thames.
How to prepare for a job interview at Hyatt Corporation
✨Know the Hotel Inside Out
Before your interview, take some time to research Park Hyatt London River Thames. Familiarise yourself with their facilities, services, and values. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Night Receptionist, strong communication is key. Prepare examples from your past experiences where you effectively handled guest interactions or resolved issues. This will demonstrate your ability to provide that warm welcome and ensure guests feel comfortable.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like a guest complaint or a busy check-in period. Think through these scenarios beforehand and have clear, concise responses ready to showcase your problem-solving skills.
✨Emphasise Your Flexibility and Team Spirit
Working night shifts requires adaptability. Highlight your willingness to work flexible hours and your experience collaborating with different departments. This aligns with Hyatt's values of teamwork and inclusivity, making you a great fit for their culture.
