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- Tasks: Create memorable experiences for guests at the front desk and assist with their needs.
- Company: Join Hyatt Regency London - The Churchill, a top-rated hotel in the heart of London.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, and free meals on duty.
- Why this job: Be part of a diverse team that values your individuality and offers career growth.
- Qualifications: Friendly, professional attitude with strong communication skills and a passion for guest service.
- Other info: Join a global family recognised as a Great Place to Work!
The predicted salary is between 24000 - 36000 £ per year.
About Hyatt Regency London – The Churchill
Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace.
Duties & Responsibilities as Front Office Host/ess:
- A smooth arrival and departure experience including rooming and delivering luggage
- All guests having the appropriate credit facilities established
- Obtaining passport and following all other procedures as per local legislation and Hyatt’s data privacy
- All cash transactions and billing
- Assisting guests during their stay and handling guest complaints
- Maximising revenue opportunities through upselling
- Providing all required information about the hotel, available services and facilities
Just some of the benefits you will enjoy as a Front Office Host/ess:
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- Life Assurance
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
About you:
Friendly and professional with a passion for delivering exceptional guest service. Confident in handling front desk duties with a warm, welcoming attitude and strong communication skills. At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for Front Office Host/ess and start your journey with Hyatt Hotels!
Front Office Host/ess in London employer: Hyatt Corporation
Contact Detail:
Hyatt Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Host/ess in London
✨Tip Number 1
Get to know the company! Research Hyatt Regency London - The Churchill and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Front Office Host/ess, you'll need to be warm and welcoming. Role-play common guest interactions with friends or family to build your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Network like a pro! Connect with current or former Hyatt employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Hyatt family right from the start!
We think you need these skills to ace Front Office Host/ess in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Front Office Host/ess role. Highlight your relevant experience and skills that align with the job description, especially your communication skills and guest service experience.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits!
How to prepare for a job interview at Hyatt Corporation
✨Know the Hotel Inside Out
Before your interview, make sure you research Hyatt Regency London - The Churchill thoroughly. Familiarise yourself with their services, dining options, and unique features. This will not only show your genuine interest but also help you answer questions about how you can contribute to their guest experience.
✨Showcase Your People Skills
As a Front Office Host/ess, your ability to connect with guests is crucial. Prepare examples of how you've provided exceptional service in the past or handled difficult situations. Highlight your warm, welcoming attitude and strong communication skills during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Aim for a polished look that reflects the hotel's upscale environment. This shows that you understand the importance of presentation in the hospitality industry.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the hotel culture. Inquire about opportunities for growth and development within Hyatt. This demonstrates your enthusiasm for the position and your desire to be part of their team.
