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For Companies At a Glance
- Tasks: Welcome guests and create personalised experiences during their stay.
- Company: Join the Hyatt family, a global leader in hospitality.
- Benefits: Enjoy 12 free nights at Hyatt hotels and discounts for friends and family.
- Why this job: Be part of a diverse team making travel more human and sustainable.
- Qualifications: Experience in luxury hotel front office and strong communication skills.
- Other info: Opportunities for continuous learning and career growth await you.
The predicted salary is between 24000 - 36000 £ per year.
About Park Hyatt London River Thames
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
Duties and responsibilities related to the Concierge role:
- Warmly greet all guests upon arrival and throughout their stay, ensuring they feel welcomed and valued.
- Tailor recommendations and services to meet individual guest preferences and needs, ensuring a personalized experience.
- Handle special requests such as arranging for flowers, gifts, or special accommodations.
- Ensure that concierge resources such as brochures, maps, and local attraction information are well-stocked and up-to-date.
- Stay informed about local events, attractions, dining options, and services to provide guests with up-to-date and valuable recommendations.
About you:
Previous experience in hotel front office within the luxury segment is preferred. Strong communication skills, a deep understanding of the local area, and the ability to handle guest inquiries issues with professionalism and efficiency is ideal.
Benefits of the Concierge role include:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Business attire laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Concierge role and start your journey with Hyatt Hotels!
Concierge in London employer: Hyatt Corporation
Contact Detail:
Hyatt Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Concierge role at Park Hyatt.
✨Tip Number 2
Research is key! Familiarise yourself with the local area and the hotel’s offerings. When you know your stuff, you’ll impress during interviews by showcasing your knowledge of nearby attractions and dining options.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to guest service and problem-solving. Role-play with a friend to build confidence and ensure you can handle any scenario that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Hyatt family and being part of something special.
We think you need these skills to ace Concierge in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Concierge role. Highlight your previous experience in luxury hotels and any specific skills that match the job description. We love seeing how you can bring value to our team!
Be Specific About Your Experience: Don’t just list your past jobs; tell us about your achievements and how they relate to the role. For example, if you've handled special requests or provided personalised recommendations, share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Hyatt family!
How to prepare for a job interview at Hyatt Corporation
✨Know Your Local Area
As a Concierge, being well-versed in local attractions and dining options is crucial. Before your interview, brush up on popular spots, hidden gems, and current events in London. This will not only impress your interviewers but also show that you’re genuinely interested in providing exceptional service.
✨Showcase Your Communication Skills
Strong communication is key in this role. During the interview, practice clear and confident responses. Use examples from your past experiences where you successfully handled guest inquiries or resolved issues. This will demonstrate your ability to connect with guests and provide a personalised experience.
✨Prepare for Role-Play Scenarios
Interviews for concierge positions often include role-play scenarios to assess your problem-solving skills. Be ready to think on your feet! Practice responding to common guest requests or complaints, showcasing your ability to tailor solutions to individual needs.
✨Emphasise Your Empathy and Integrity
Hyatt values empathy and integrity highly. In your interview, share stories that highlight these qualities. Discuss how you’ve gone above and beyond to make guests feel valued and respected, reinforcing that you align with the company’s core values.
