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- Tasks: Lead the front office team to deliver exceptional guest experiences and manage daily operations.
- Company: Join Hyatt, a global leader in hospitality with over 1150 hotels worldwide.
- Benefits: Enjoy 12 free hotel nights yearly, discounts for family, and continuous learning opportunities.
- Why this job: Be part of a diverse team that values individuality and offers a clear career path.
- Qualifications: Previous luxury hotel front office management experience is essential; strong leadership skills required.
- Other info: Hyatt promotes a culture of empathy, respect, and inclusion, making it a great workplace.
The predicted salary is between 36000 - 60000 £ per year.
Front Office Manager
About Park Hyatt London River Thames
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer staying guests.
Duties and responsibilities related to the Front Office Manager role
Support the Director of Rooms in the smooth running of the department
Coaching, training and developing the team with a focus on providing exceptional guest experiences and high levels of engagement across the team
Collaborate with other departments, including housekeeping and engineering, to ensure seamless guest experiences
Monitor the financial performance of the department and identify new ways of maximising revenue
Recruit new members of the team, including sourcing, interviewing, and selecting qualified candidates to join the department
Support with administrative duties such as preparing the rota and submitting payroll information
About you
Previous experience in hotel front office management within the luxury segment is essential. Excellent leadership, communication, interpersonal, and guest service skills are required.
Benefits of the Front Office Manager role include
12 complimentary nights a year across Hyatt Hotels worldwide
Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
Business attire laundered complimentary
Headspace membership and access to our Employee Assistance Programme
50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion,Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone\’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps : Apply today for thisFront Office Manager role and start your journey with Hyatt Hotels!
Front Office Manager employer: Hyatt Corporation
Contact Detail:
Hyatt Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with Hyatt's core values and mission. Understanding their commitment to empathy, integrity, and inclusion will help you align your responses during interviews and demonstrate that you're a good cultural fit for the team.
✨Tip Number 2
Network with current or former Hyatt employees on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations for the Front Office Manager role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in previous roles. Highlighting your experience in coaching and developing staff will show that you have the leadership skills necessary for this position.
✨Tip Number 4
Research the redevelopment project at Olympia and think about how it might impact the Front Office Manager role. Being knowledgeable about the hotel's future can set you apart as a candidate who is genuinely interested in contributing to Hyatt's growth.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front Office Manager at Hyatt. Highlight your relevant experience in hotel front office management and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect your leadership, communication, and guest service skills. Use specific examples from your previous roles that demonstrate your ability to coach and develop a team, as well as your experience in maximising revenue.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your alignment with Hyatt's values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Mention why you want to be part of their team and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Hyatt Corporation
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully coached and developed your team in previous roles, focusing on enhancing guest experiences.
✨Understand the Financials
Familiarise yourself with key financial metrics relevant to hotel management. Be ready to discuss how you've previously monitored financial performance and identified opportunities for revenue maximisation.
✨Emphasise Collaboration
Collaboration with other departments is crucial in this role. Think of instances where you've worked closely with housekeeping or engineering to ensure seamless guest experiences, and be prepared to share these stories.
✨Align with Hyatt's Values
Hyatt places great importance on its values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Reflect on how your personal values align with these and be ready to discuss how you embody them in your work.
