At a Glance
- Tasks: Answer incoming calls and manage switchboard console effectively.
- Company: Join Hyatt, a leading global hospitality brand known for exceptional service.
- Benefits: Enjoy discounted hotel stays for you and your family from day one.
- Other info: Access to Headspace membership and Employee Assistance Programme.
- Why this job: This role offers continuous learning and clear career progression opportunities.
- Qualifications: Previous experience in a similar role and excellent customer service skills required.
The predicted salary is between 22000 - 26000 £ per year.
Responsibilities
- Answer incoming calls promptly and courteously.
- Direct calls to the appropriate department or individual.
- Manage switchboard console and other telecommunication devices effectively.
- Keep accurate records of all calls, including details of the caller, recipient, and the nature of the call.
- Liaise with internal departments and external organizations as needed to facilitate smooth communication flow.
Qualifications
- Previous experience in a similar role is preferred.
- Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.
Benefits
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Guest Service Agent in City of Westminster employer: Hyatt Corporation
Hyatt provides a supportive environment with complimentary uniform laundering and a 50% discount on food at selected hotels. Located globally, Hyatt focuses on continuous development and career advancement for its employees.
We think you need these skills to ace Guest Service Agent in City of Westminster
Communication Skills
Problem-Solving Skills
Adaptability
Time Management
Teamwork
Attention to Detail
Customer Service Skills
