- Lead and develop the Groups & Events team, creating an engaging environment where colleagues are supported to perform at their best and deliver memorable experiences for our guests.
- Work closely with the Director of Sales - Group and Events, to shape, monitor and evolve the hotel's Groups & Events sales strategy, with a strong focus on achieving revenue targets and identifying new opportunities
- Drive the commercial performance of Groups & Events by reviewing enquiries, conversion, team activity and market opportunities, ensuring business is followed up effectively and opportunities are maximised.
- Build strong, lasting relationships with clients while managing a portfolio of accounts and developing new business in a way that reflects the individual character and approach of Andaz.
- Take an active role in winning business, from prospecting and proposals through to negotiation and contracting, alongside client meetings, site visits, presentations, networking events and familiarisation trips.
- Stay curious about what is happening in London and the wider Groups & Events market, using competitor activity, market trends and insight to spot opportunities and keep our approach fresh and commercially relevant.
- Bring the commercial and operational sides of the hotel together, ensuring every event is communicated clearly and thoughtfully so our teams can deliver distinctive, seamless experiences for our guests.
- Lead Groups & Events operational meetings and work collaboratively across departments to set every event up for success, from the initial enquiry through to the guest experience on the day.
- Champion guest and organiser satisfaction, using feedback and Meeting Planner NPS insights to celebrate successes, identify opportunities and continually improve the experience we create.
- Encourage a commercial mindset across the team, identifying thoughtful upselling opportunities that enhance the guest experience while increasing hotel revenue and profitability.
About you
You are an experienced Groups & Events or hotel sales leader who combines strong commercial thinking with a genuine understanding of what makes an event memorable. You are confident leading and developing a team, building client relationships and turning opportunities into results. You thrive in a lifestyle hotel environment where personality, creativity and individuality matter. Curious about the market and comfortable trying new approaches, you understand that great Groups & Events experiences are not created from a standard formula. You enjoy collaborating across departments, bringing people together and ensuring the details discussed during the sales and planning journey come to life for the guest. You bring a strong commercial mindset and are confident working with revenue targets, sales strategies, negotiations and market insights, while never losing sight of the people behind the numbers. You communicate with confidence, adapt quickly and take ownership, bringing energy, sound judgement and a collaborative leadership style to a fast-moving environment.
Benefits you will enjoy as Associate Director of Sales - Group and Events
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free monthly massages
Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London's most trendy neighbourhoods. - 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
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Associate Director of Sales - Group and Events in City of Westminster employer: Hyatt Corporation
Hyatt Regency London Blackfriars is an exceptional employer that prioritises guest-centric service and employee development in a vibrant hotel environment. With a strong focus on collaboration and strategic growth, team members benefit from comprehensive training opportunities and a supportive work culture that values innovation and excellence in hospitality. Working here not only allows you to enhance your leadership skills but also to be part of a dynamic team dedicated to creating memorable experiences for guests.
