- Support the Executive Housekeeper in overseeing the day-to-day running of the Housekeeping department.
- Lead and motivate housekeeping colleagues to consistently deliver exceptional guest experiences and maintain brand standards.
- Conduct regular inspections of guest rooms, public areas and back-of-house spaces to ensure the highest levels of cleanliness and presentation.
- Coordinate closely with Front Office and Engineering teams to manage room availability, maintenance requirements and guest requests.
- Monitor housekeeping supplies, linen and uniforms, ensuring stock levels are effectively controlled and resources are used efficiently.
- Assist with colleague recruitment, onboarding, training and performance development within the department.
- Handle guest feedback, requests and concerns professionally, ensuring prompt resolution and high satisfaction levels.
- Support the delivery of departmental objectives by maintaining operational standards, health and safety compliance, and effective team communication.
We are looking for an experienced housekeeping professional with previous supervisory experience in a hotel environment. You will be a confident people leader with excellent communication and organisational skills, capable of motivating teams and maintaining exceptional standards. A proactive approach, strong attention to detail and a passion for delivering outstanding guest service are essential. Experience within a luxury or lifestyle hotel environment would be highly advantageous.
Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.
As a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London, At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
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Assistant Housekeeping Manager in City of Westminster employer: Hyatt Corporation
Hyatt Regency London Blackfriars is an exceptional employer that prioritises guest-centric service and employee development in a vibrant hotel environment. With a strong focus on collaboration and strategic growth, team members benefit from comprehensive training opportunities and a supportive work culture that values innovation and excellence in hospitality. Working here not only allows you to enhance your leadership skills but also to be part of a dynamic team dedicated to creating memorable experiences for guests.
