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- Tasks: Support daily operations and ensure top-notch guest experiences at Hyatt Regency London Olympia.
- Company: Join Hyatt, a global leader in hospitality with a focus on diversity and inclusion.
- Benefits: Enjoy 12 free hotel nights, discounts for family, free meals, and continuous learning opportunities.
- Why this job: Be part of a transformative project and make a real impact in the hospitality industry.
- Qualifications: Experience in hotel front office management and strong leadership skills required.
- Other info: Join a supportive team that values individuality and career growth.
The predicted salary is between 36000 - 60000 £ per year.
About Hyatt Regency London Olympia
Hyatt Regency London Olympia will be part of a major redevelopment project transforming Olympia, London's historic convention centre built in 1873, into a comprehensive convention, entertainment, and cultural district in West London. Anchored by the iconic glass barrel-vaulted roofs of the Grand and National Halls, the new 14-acre site will feature a boutique multi-screen arthouse cinema, a 4,000-capacity music and performing arts venue, a 1,500-seat theatre, a rooftop sky garden, as well as restaurants, shops, cafés, and office and co-working spaces. Hyatt Regency London Olympia will offer 204 rooms, a bar and restaurant, as well as a lobby lounge. Additionally, there will be three meeting rooms and direct connectivity to the London Olympia Convention Centre.
Duties and responsibilities related to the Assistant Front Office Manager role:
- Support the Front Office Manager in overseeing the daily operations within the Front Office department, ensuring high levels of guest satisfaction and achievement of departmental KPIs.
- Play an active role in the recruitment, training, and development of the front office team, setting clear objectives and providing regular performance feedback.
- Lead shifts and supervise the team to ensure seamless, efficient, and professional guest experiences.
- Oversee front office operations in the absence of the manager, maintaining service standards and operational consistency.
- Assist in budgeting, resource planning, and other financial management activities for the department.
About You:
You have proven experience in hotel front office management, ideally within the premium segment. With exceptional leadership, communication, and interpersonal skills, you take a guest-focused approach and are committed to maintaining high operational standards. You have the ability to inspire, motivate, and develop your team, ensuring both colleagues and guests enjoy a consistently high-quality experience.
Benefits of the Assistant Front Office Manager role include:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free Meals on duty in our colleague restaurant.
- Uniform laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Assistant Front Office Manager role and start your journey with Hyatt Hotels!
Assistant Front Office Manager employer: Hyatt Corporation
Contact Detail:
Hyatt Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with Hyatt or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching Hyatt's values and culture. We want to see how you align with our commitment to empathy, integrity, and inclusion. Think of examples from your past experiences that showcase these qualities.
✨Tip Number 3
Show off your leadership skills during the interview! As an Assistant Front Office Manager, you'll need to inspire and motivate your team. Share stories about how you've successfully led teams in the past and improved guest satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Hyatt family and being part of our exciting journey.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences and values align with our commitment to guest satisfaction and high operational standards.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Assistant Front Office Manager role. Highlight relevant experience in hotel front office management and any leadership roles you've had. We appreciate when candidates take the time to connect their skills to what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and enthusiasm without having to sift through unnecessary details.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Hyatt family!
How to prepare for a job interview at Hyatt Corporation
✨Know the Company Inside Out
Before your interview, dive deep into Hyatt Regency London Olympia and its redevelopment project. Familiarise yourself with their values, mission, and the unique features of the new site. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved guest satisfaction. Be ready to discuss how you can inspire and motivate the front office team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of specific scenarios where you’ve had to think on your feet and maintain high service standards. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
