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- Tasks: Ensure top-notch customer service and manage product availability in a fun, friendly environment.
- Company: Join Hy-Vee, where our people are our strength and smiles are guaranteed.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive team atmosphere.
- Other info: Fast-paced work environment with opportunities for growth and teamwork.
- Why this job: Make a real difference in customers' shopping experiences while developing valuable skills.
- Qualifications: High school diploma or equivalent; strong math skills and a positive attitude required.
The predicted salary is between 25000 - 30000 ÂŁ per year.
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
General Function: Maintains the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Ensures products are available to the customer in a timely basis and all item parameters are accurately maintained in the product management software.
Core Competencies:
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce. Positions that Report to you: None.
Primary Duties and Responsibilities:
- Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
- Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
- Maintains the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner and makes an effort to learn customers’ names and to address them by name whenever possible.
- Assists customers by:
- escorting them to the products they’re looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience.
Secondary Duties and Responsibilities:
- Assists in other areas of store as needed.
- Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
- Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
- Ability to do arithmetic calculations involving fractions, decimals, and percentages.
- Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.
Education and Experience:
High school or equivalent experience. Strong basic math skills necessary. Over six months to one year of similar or related experience.
Physical Requirements:
- Must be physically able to exert up to 50 pounds of force (energy exerted) occasionally.
- Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
- Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions: This position is frequently exposed to noise, occasionally exposed to temperature extremes and equipment movement hazards, and continually exposed to the fast paced work environment and pressure to meet deadlines.
Equipment Used to Perform Job: Windows based PC, printer, wireless devices, telephone, fax, copier, calculator, internet, product management software, and Microsoft Office products.
Financial Responsibility: Responsible for company assets including equipment and merchandise.
Contacts: Has daily contact with customers, suppliers/vendors and with the general public.
Confidentiality: Has access to confidential information including store inventory information, item costs, and margins.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre-employment drug screen.
Retail Product & Pricing Specialist employer: Hy-Vee
Contact Detail:
Hy-Vee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Product & Pricing Specialist
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hy-Vee's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their friendly atmosphere.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a positive shopping experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview!
✨Tip Number 3
Dress the part! Make sure you look professional and approachable for your interview. A smart appearance shows that you respect the company and are serious about the role of Retail Product & Pricing Specialist.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Retail Product & Pricing Specialist
Some tips for your application 🫡
Show Your Customer Focus: In your application, make sure to highlight your customer service skills. We want to see how you create a friendly atmosphere and ensure customers feel valued. Share specific examples of how you've gone the extra mile for customers in the past!
Be Results-Oriented: We love candidates who are results-driven! In your written application, mention any achievements or projects where you’ve made a positive impact on sales or customer satisfaction. Numbers speak volumes, so don’t shy away from sharing metrics if you have them.
Demonstrate Teamwork: Teamwork is key at Hy-Vee! Use your application to showcase your ability to work well with others. Talk about experiences where you collaborated with colleagues to achieve a common goal or improve the shopping experience for customers.
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your application. Use clear language and check for typos. A well-structured application shows us you care about the details, just like we do when serving our customers!
How to prepare for a job interview at Hy-Vee
✨Know Your Product
Before the interview, make sure you understand the products and pricing strategies relevant to the retail sector. Familiarise yourself with Hy-Vee's offerings and any recent promotions. This will show your genuine interest in the role and help you answer questions about product management confidently.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to assist a customer, as this will demonstrate your commitment to creating a friendly atmosphere.
✨Demonstrate Teamwork
Hy-Vee values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share stories that highlight your ability to work well with colleagues, support each other, and create a positive work environment. This will align with their core competencies.
✨Prepare for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle practical scenarios, such as managing inventory or dealing with customer complaints. Practice articulating your thought process clearly, as this will showcase your analytical skills and readiness for the role.