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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and create a friendly shopping environment.
- Company: Join Hy-Vee, where our people are our strength and smiles matter.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in a supportive team.
- Why this job: Make a real difference in customers' shopping experiences while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with a focus on teamwork and employee engagement.
The predicted salary is between 28800 - 43200 ÂŁ per year.
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
General Function: Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.
Core Competencies:
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Primary Duties and Responsibilities:
- Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
- Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
- Makes an effort to learn customers’ names and to address them by name whenever possible.
- Assists customers by:
- escorting them to the products they’re looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience.
Service Manager in London employer: Hy-Vee
Contact Detail:
Hy-Vee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow Hy-Vee on social media and engage with their posts. This shows your interest in the company and can help you stand out when applying through our website.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and team management. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in the Service Manager position at Hy-Vee.
We think you need these skills to ace Service Manager in London
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to create a friendly atmosphere for customers, just like we do at Hy-Vee.
Be a Team Player: Emphasise your teamwork skills in your application. We value flexibility and collaboration, so share examples of how you've worked well with others to achieve common goals.
Keep It Professional: While we love a friendly vibe, professionalism is key. Make sure your application is well-structured and free from errors. This shows us that you take the opportunity seriously and are ready to represent our brand.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Hy-Vee
✨Know the Company Culture
Before your interview, take some time to understand Hy-Vee's commitment to customer service and teamwork. Familiarise yourself with their motto, 'a helpful smile in every aisle', and think about how you can embody this in your responses.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be expected to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved customer issues. Highlight your ability to create a positive atmosphere and encourage teamwork.
✨Prepare for Customer Interaction Scenarios
Expect questions that assess your customer service skills. Think of specific situations where you went above and beyond for a customer. Be ready to discuss how you would handle various customer service challenges, demonstrating your caring and patient approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, how success is measured in the role, or what the biggest challenges are for the Service Manager. This shows your genuine interest in the position and the company.
