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- Tasks: Support clients with ERP system queries and provide training to users.
- Company: Join a dynamic outsourcing company serving clients across Europe, USA, and Asia.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Be part of a vibrant social media platform making waves in video content creation.
- Qualifications: Must be a junior college graduate with strong communication skills and resilience.
- Other info: Fluency in English and Mandarin is required; remote work options may be available.
The predicted salary is between 36000 - 60000 £ per year.
We are an outsourcing company that has clients in Europe, USA and Asia. We are seeking an ERP System Operation Specialist to work in one of our valued client offices in London. Our client is a social media video content platform for creating and sharing short lip-sync, comedy, and talent videos with offices in most EMEA and AMS countries.
Responsibilities:
- Assist with on-call customer consultations related to the ERP system (such as finance, procurement, and legal, etc). This includes providing guidelines, addressing system issues, and tracking the fulfilment of optimization requirements.
- Assist in delivering ERP system training to essential users and end-users located in the non-China region, and collect user experience feedback.
- Assist in managing system errors, providing support to customers, and collaborating with engineering teams to resolve issues.
- Gather and organize relevant system knowledge into an internal knowledge base, and provide suggestions for enhancing the system's efficiency.
Requirements:
- Junior college or higher.
- Having excellent communication and expression skills, being highly service-oriented, and possessing exceptional emotional management abilities are all important qualities to have.
- Good resilience, and capability to provide reasonable responses and solutions against problems in time.
- Being a quick learner, having a collaborative mindset, working effectively in high-pressure situations, and having the ability to handle high-intensity work.
- Proficient in commonly used office software.
- Fluent English and Mandarin in writing and speaking.
* When applying, please attach an updated copy of your CV in English. Thank you.
ERP System Operation Specialist employer: HY Legal and Services Ltd
Contact Detail:
HY Legal and Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP System Operation Specialist
✨Tip Number 1
Familiarise yourself with the specific ERP systems used by our client. Research common issues and solutions related to these systems, as this will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in English and Mandarin. Practice explaining technical concepts in simple terms, as you'll need to assist users who may not be as tech-savvy.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled high-pressure situations in the past. This will highlight your resilience and capability to provide timely solutions.
✨Tip Number 4
Network with professionals in the ERP field, especially those who have experience in social media or content platforms. Engaging with industry peers can provide insights and potentially lead to referrals.
We think you need these skills to ace ERP System Operation Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an ERP System Operation Specialist. Familiarise yourself with ERP systems and the specific requirements mentioned in the job description.
Tailor Your CV: Update your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your communication skills, service orientation, and any experience with ERP systems or customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to handle high-pressure situations and your proficiency in both English and Mandarin, as these are key aspects of the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your documents are clear, concise, and free from typos, as attention to detail is crucial for this role.
How to prepare for a job interview at HY Legal and Services Ltd
✨Understand the ERP System
Make sure you have a solid understanding of ERP systems, especially those related to finance, procurement, and legal. Familiarise yourself with common issues users face and be prepared to discuss how you would address them.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to demonstrate how you can effectively convey complex information to both technical and non-technical users.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Think of examples from your past experiences where you successfully managed system errors or provided support under tight deadlines.
✨Highlight Your Collaborative Mindset
This role requires working closely with engineering teams and end-users. Be prepared to discuss how you’ve collaborated in previous roles, and emphasise your ability to gather feedback and implement improvements based on user experience.
