Transformation Senior Manager

A bit about the role: At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that reignites a sense of wonder. We take curious travellers to incredible destinations, sustainably in true expedition-style with science and education at the heart of every journey. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.

The Transformation Senior Manager reports to the VP, Transformation and is responsible for supporting the leading and delivering of strategic transformation initiatives that drive business performance, operational excellence, and sustainable change. The role partners with senior stakeholders to execute cross-functional programmes, translating strategy into clear, actionable plans and driving delivery across complex environments. It requires strong structured thinking, commercial awareness, and the ability to navigate and connect digital platforms, data, and processes to deliver measurable impact.

At HX, we are a passionate team who deliver our global operations from every corner of the world and our people are instrumental in continuing to inspire this adventure, play their part and deliver on our promise of guest centric and memorable experiences, benefiting the communities we visit, enriching our guests and inspiring a more sustainable world – to change the way they see the world.

Key Responsibilities & Deliverables:

• Transformation Delivery & Execution: Translate strategic objectives into actionable roadmaps and visualisations with clear milestones, KPIs, and value realisation plans. Ensure alignment between transformation initiatives and broader business strategy. Manage end-to-end programme delivery, including governance, planning, risk management, and reporting. Drive disciplined programme management practices to ensure on-time, on-budget delivery. Apply strong financial and commercial understanding to support data-driven decision making. Support the tracking of transformation benefits (financial and non-financial) to ensure delivery of measurable outcomes such as cost savings, revenue growth, productivity improvements, and/or customer satisfaction gains. Establish and manage dashboards and reporting mechanisms to monitor progress and impact.
• Stakeholder Management & Change Leadership: Drive adoption and embedding of new processes, behaviours, and ways of working and support others through change. Partner with functional leaders and subject matter experts to support transformation activities and secure buy-in. Build strong, trusted relationships across business units and functions. Communicate progress, risks, and outcomes effectively to stakeholders.
• Process, Data & Operating Model Improvement: Identify opportunities for process optimisation, automation, and simplification across systems and workflows. Support senior leaders in the design and implementation of target operating models. Promote best practices, standardisation, and continuous improvement.
• Risk, Governance, & Delivery Discipline: Identify potential risks and develop mitigation strategies. Coordinate complex interdependencies across transformation workstreams. Ensure compliance with governance and regulatory requirements. Contribute to additional initiatives and priorities as directed. Think sustainably and bring this mindset to their team and partners. Champions the HX Spirits.

Requirements:

• Fluency in English is required.
• Experience in maritime, expedition, or cruise industry beneficial but not required.
• Significant experience in transformation, consulting, cross-functional or strategic programme delivery is required.
• Proven track record delivering large-scale transformation initiatives is required.
• Experience in one (required) or more (beneficial) of the following areas: Digital transformation, Operational excellence / Lean / Six Sigma, Cost transformation, Customer or commercial transformation.
• Project Management and Business Process Management certifications (e.g., PMP, Agile, Lean Six Sigma) preferred.
• Tech-forward and adaptable, with a proven ability to quickly learn new systems.
• Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.
• Experience working in a multi-national organisation with a global guest mix.

Key Personal Attributes/Behavioural Competencies:

• Safety and Compliance minded for yourself and others.
• High degree of personal integrity and honesty.
• Excited to work in a hybrid work environment to leverage time in person with colleagues across the business.
• Passionate about inclusion and belonging.
• Clear and effective communication with internal and external stakeholders.
• Ability to manage execution and competing demands.
• Approach work with an emphasis on attention to detail and accuracy to minimize mistakes.
• Effective & confident communication skills.
• Effective problem solving, conflict resolution and continuous improvement mindset.
• Ability to work in an organised and logical manner with the flexibility to adapt to change in a positive, productive manner.
• Strong sense of initiative and urgency, with the ability to follow-up on outstanding matters efficiently.
• Demonstrated polish and professionalism at all times when engaging with leaders and team members with differing points of view.

Salary: £72,000 - £80,000 (Depending on Experience)