- London
- Hybrid
Job Description
A bit about the role:
At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that reignites a sense of wonder. We take curious travellers to incredible destinations, sustainably in true expedition-style with science and education at the heart of every journey. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.
The Transformation Senior Manager reports to the VP, Transformation and is responsible for supporting the leading and delivering of strategic transformation initiatives that drive business performance, operational excellence, and sustainable change. The role partners with senior stakeholders to execute cross-functional programmes, translating strategy into clear, actionable plans and driving delivery across complex environments. It requires strong structured thinking, commercial awareness, and the ability to navigate and connect digital platforms, data, and processes to deliver measurable impact.
At HX, we are a passionate team who deliver our global operations from every corner of the world and our people are instrumental in continuing to inspire this adventure, play their part and deliver on our promise of guest centric and memorable experiences, benefiting the communities we visit, enriching our guests and inspiring a more sustainable world – to change the way they see the world.
Key Responsibilities & Deliverables:
Transformation Delivery & Execution
- Translate strategic objectives into actionable roadmaps and visualisations with clear milestones, KPIs, and value realisation plans.
- Ensure alignment between transformation initiatives and broader business strategy.
- Manage end-to-end programme delivery, including governance, planning, risk management, and reporting.
- Drive disciplined programme management practices to ensure on-time, on-budget delivery.
- Apply strong financial and commercial understanding to support data-driven decision making.
- Support the tracking of transformation benefits (financial and non-financial) to ensure delivery of measurable outcomes such as cost savings, revenue growth, productivity improvements, and/or customer satisfaction gains.
- Establish and manage dashboards and reporting mechanisms to monitor progress and impact.
Stakeholder Management & Change Leadership
- Drive adoption and embedding of new processes, behaviours, and ways of working and support others through change.
- Partner with functional leaders and subject matter experts to support transformation activities and secure buy-in.
- Build strong, trusted relationships across business units and functions.
- Communicate progress, risks, and outcomes effectively to stakeholders.
Process, Data & Operating Model Improvement
- Identify opportunities for process optimisation, automation, and simplification across systems and workflows.
- Support senior leaders in the design and implementation of target operating models.
- Promote best practices, standardisation, and continuous improvement.
Risk, Governance, & Delivery Discipline
- Identify potential risks and develop mitigation strategies.
- Coordinate complex interdependencies across transformation workstreams.
- Ensure compliance with governance and regulatory requirements.
- Contribute to additional initiatives and priorities as directed.
- Thinks sustainably and brings this mindset to their team and partners.
- Champions the HX Spirits
