At a Glance
- Tasks: Lead a dynamic team to enhance guest experiences through efficient air support and innovative processes.
- Company: HX, a passionate company focused on sustainable travel and unforgettable adventures.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal and professional growth.
- Other info: Work from vibrant locations like London or Prague with a focus on sustainability.
- Why this job: Join us to inspire change and create memorable journeys for travellers around the globe.
- Qualifications: Experience in team management and a passion for customer service in the travel industry.
The predicted salary is between 50000 - 65000 € per year.
At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that ignites a sense of wonder. We take curious travellers to incredible destinations, sustainably in true expedition-style with science and education at the heart of every journey. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.
The Manager, Commercial Air position is responsible for leading the Commercial Air Team, a critical part of guest experience which enables our guests to reach our destinations around the world. The team works together with GX Sales and other HX teams to enable our front-line sales team members by supporting flight booking through our SeaWare booking tool, managing the lifecycle of an air booking through Amadeus, and assisting in emergency operations.
The Commercial Air Team Manager will lead this team of approximately 7 individuals to ensure complete and full execution of day-to-day air support activities, oversee that compliance and reporting requirements are met, and design and implement new and updated processes and policies. This position can be based in London (KX) or Prague with a hybrid approach to working with a minimum of three days in the office.
Key Responsibilities & Deliverables:
- Manage and mentor team of air support specialists, including hiring, training, performance management, and coaching.
- Ensure support for and collaboration with the front-line GX Sales team and guest change team to enable an amazing end-to-end customer journey, including channels such as market chats and JIRA management and escalation handling.
- Develop critical processes and procedures for guests in relation to air support.
- Identify and drive the execution of any potential areas of improvement to ensure effective and high-quality service delivery of our flight operations.
- Oversee delivery of commercial flight-related reporting and analysis (e.g., BSP reporting) to support teams across the organization, including Flight Operations and Strategy, Revenue Management, and Accounting.
- Partner with finance to ensure effective cost controls by reviewing invoices for accuracy, approving invoices in a timely manner, and reporting of estimates compared to real costs.
- Proactively train and respond to questions from travel consultants and B2B commercial teams, to ensure our front-line sales team understand the design of our air products and our unique value proposition (versus our competitors) in these products.
- Support the GX Change Team during individual emergencies and ERO (Emergency Response Operations) situations by managing the third party out of hours support provider and maintaining an ERO roster for fast deployment.
- Thinks sustainably and brings this mindset to their team and partners.
- Other duties as assigned.
Manager, Commercial Air in London employer: HX Expeditions
At HX, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture, where every team member plays a vital role in delivering unforgettable travel experiences. With a focus on sustainability and community enrichment, our employees benefit from comprehensive training, mentorship opportunities, and a hybrid working model that promotes work-life balance. Join us in London or Prague to be part of a passionate team dedicated to inspiring adventure and making a positive impact on the world.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Commercial Air in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at HX. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching HX's values and mission. Show us how your passion for sustainable travel aligns with our purpose. We love seeing candidates who genuinely care about the planet!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience managing teams and improving processes can benefit our Commercial Air Team. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Manager, Commercial Air in London
Some tips for your application 🫡
Show Your Passion for Adventure:When writing your application, let your love for travel and adventure shine through. We want to see how you connect with our mission of exploring the beauty of the planet sustainably. Share any personal experiences that highlight your enthusiasm for unique destinations!
Tailor Your Application:Make sure to customise your CV and cover letter for the Manager, Commercial Air role. Highlight relevant experience in managing teams, air support, and customer service. We’re looking for someone who can lead our team effectively, so show us how your skills align with our needs!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at HX!
How to prepare for a job interview at HX Expeditions
✨Know the Company Inside Out
Before your interview, dive deep into HX's mission and values. Understand their focus on sustainability and adventure, and think about how your experience aligns with their goals. This will show your genuine interest and help you connect your skills to their vision.
✨Showcase Your Leadership Skills
As a Manager, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully managed teams in the past, focusing on hiring, training, and performance management. Highlight any specific processes you've implemented that improved team efficiency.
✨Be Ready for Scenario Questions
Expect questions about handling emergencies or operational challenges. Think of scenarios where you've had to manage crises or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use like SeaWare and Amadeus, and how they measure success in the Commercial Air Team. This shows you're not just interested in the role but also in how you can contribute to their success.
