At a Glance
- Tasks: Design and deliver training to elevate guest experiences and empower front-line teams.
- Company: Join a passionate team dedicated to sustainable travel and unforgettable adventures.
- Benefits: Hybrid work, competitive salary, and opportunities for personal and professional growth.
- Other info: Be part of a global team inspiring memorable journeys and enriching communities.
- Why this job: Make a real impact on guest experiences while promoting sustainability and adventure.
- Qualifications: Experience in training, strong communication skills, and a passion for guest service.
The predicted salary is between 30000 - 40000 € per year.
Applications are considered on a rolling basis. Multiple locations. Hybrid.
A bit about the role: At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that reignites a sense of wonder. We take curious travellers to incredible destinations, sustainably and in true expedition-style. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.
The Guest Excellence Trainer plays a pivotal role in elevating the guest experience by developing and delivering training programs that empower our front-line teams to provide exceptional service and drive core GX performance outcomes. This role focuses on embedding the HX Spirit into every interaction, ensuring consistency, empathy, and excellence across all guest touchpoints. The ideal candidate is an engaging facilitator, creative content developer, and passionate advocate for guest-centric standards. Collaboration, adaptability, and a commitment to continuous improvement are essential for success in this role.
We are a passionate team who deliver our global operations from every corner of the world and our people are instrumental in continuing to inspire this adventure, play their part and deliver on our promise of guest centric and memorable experiences, benefiting the communities we visit, enriching our guests and inspiring a more sustainable world.
Key Responsibilities:
- Deliver and execute responsibilities in a safe manner.
- Design and facilitate impactful training programs focused on guest experience, service standards, brand values, and sales behaviours, including interactive in-person content, and e-learning.
- Provide targeted technical training for Sales, Service, and Support teams across multiple systems (Including Seaware, Salesforce, and JIRA), ensuring full understanding of the GX policies and procedures required to deliver consistent guest excellence.
- Act as a culture ambassador by embedding the HX Spirit into every training session and interaction.
- Provide impactful one-on-one and group coaching support in collaboration with the GX Management Team that strengthens call quality, guest interaction consistency, and conversion‑focused behaviours.
- Monitor and assess performance, using guest feedback, call insights, and GX performance data, providing constructive coaching and tailored development plans for individuals and teams.
- Partner with GX leaders to translate strategy, guest insights, and performance data into scalable training and coaching solutions that enhance guest satisfaction and commercial outcomes.
- Ensure smooth onboarding for new hires, reducing time-to-competency through structured training programs and orientation materials.
- Maintain accurate training records and contribute to continuous improvement initiatives.
Guest Excellence Trainer in London employer: HX Expeditions
At HX, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is empowered to contribute to our mission of delivering unforgettable guest experiences. Our hybrid work model allows for flexibility while our commitment to employee growth is evident through tailored training programs and continuous development opportunities. Join us in a role that not only enhances your skills but also connects you with a passionate team dedicated to sustainable travel and making a positive impact on the communities we visit.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Excellence Trainer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how you can contribute to their goals. We want you to show them that you’re not just another candidate, but someone who truly aligns with their vision.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they relate to the Guest Excellence Trainer role. We believe that confidence is key, so let’s make sure you shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position. We want to remind you that staying engaged can keep you top of mind for the hiring team.
We think you need these skills to ace Guest Excellence Trainer in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for guest excellence shine through! We want to see how much you care about creating memorable experiences for travellers and how that aligns with our mission at HX.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background fits with the role of Guest Excellence Trainer, so don’t hold back on showcasing your training and coaching expertise!
Be Authentic:We appreciate genuine applications! Don’t be afraid to let your personality come through in your writing. Share your unique perspective on guest service and how you would embody the HX Spirit in your training sessions.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures it gets into the right hands quickly!
How to prepare for a job interview at HX Expeditions
✨Know the HX Spirit
Before your interview, dive deep into understanding the HX Spirit and how it shapes guest interactions. Be ready to discuss how you can embody this spirit in your training sessions and interactions with the team.
✨Showcase Your Training Skills
Prepare to demonstrate your experience in designing and delivering training programmes. Bring examples of past training materials or sessions you've facilitated, and be ready to explain how they improved guest experiences.
✨Emphasise Collaboration
Highlight your ability to work with diverse teams. Share specific instances where you collaborated with others to enhance service standards or improve training outcomes, showing that you value teamwork as much as individual performance.
✨Be Data-Driven
Familiarise yourself with how to use performance data and guest feedback to inform training strategies. Be prepared to discuss how you've used data in the past to tailor training solutions and drive guest satisfaction.
