Expedition Product Planner in London

• London
• Hybrid

Job Description

A bit about the role:

At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that reignites a sense of wonder. We take curious travellers to incredible destinations, sustainably in true expedition-style with science and education at the heart of every journey. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.

The Expedition Product Planner works closely with the Expedition Product Manager to develop expedition cruise experiences, create authentic, educational, and sustainable guest programs while coordinating with local communities, excursion providers, and onboard teams. The successful candidate brings a positive, can-do attitude that truly identifies and believes in sustainability, community engagement, and science.

At HX, we are a passionate team who deliver our global operations from every corner of the world and our people are instrumental in continuing to inspire this adventure, play their part and deliver on our promise of guest centric and memorable experiences, benefiting the communities we visit, enriching our guests and inspiring a more sustainable world – to change the way they see the world.

Key Responsibilities & Deliverables :

Expedition Product Design & Storytelling

• Support designing and delivering inspirational expeditions that provide guests with unique experiences that focus on local culture, wildlife, nature, science and history.
• Actively engage in the design and development of activities, shore excursions and content in line with our science program and our core values of sustainability and guest education.
• Create compelling voyage narratives that shape and connect the onboard experience, shore excursions, and guest journey throughout each voyage.
• Ensure that destinations are represented authentically and honestly with a focus on stories told by and through local voices.
• Support in the planning of and production of content to inform the shipboard teams and train the commercial marketing and customer service on the expedition product.

Partner & Community Relationship Management

• Investigate, select, and manage contracting and relationships with shore excursion providers in relevant regions, owning responsibility for the delivery of the guest experience through internal and external providers.
• Establish and maintain relationships with small communities with limited tourism infrastructure to ensure that their voices and opinions are at the forefront of voyage planning.
• Work closely with on-board expedition and fleet operations teams in support of the end-to-end success of the Expedition Product including emergency operations as needed.

Guest Experience & Business Collaboration

• Support the identifying of opportunities for guest experience improvements, and delivering these improvements in collaboration with operations, commercial, finance, digital, and other support teams.
• Be aware of the competitive landscape in specific regions in which we operate in relation to both expedition cruise and general travel industry trends.
• Capture and monitor region specific cost implications in collaboration with other stakeholders - specifically in relation to excursion costs and regulatory expenses.
• Contribute to broader team and business priorities as needed.
• Thinks sustainably and brings this mindset to their team and partners.
• Champions the HX Spirits.