At a Glance
- Tasks: Design and deliver engaging training programmes to enhance guest experiences.
- Company: HX, a passionate and innovative leader in the hospitality industry.
- Benefits: Collaborative teams, supportive culture, and opportunities for personal growth.
- Other info: Join a diverse team and make a real impact in a dynamic environment.
- Why this job: Empower front-line teams to create memorable guest interactions and drive service excellence.
- Qualifications: Experience in guest experience training and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Overview: Responsible for developing and delivering training programs that empower front-line teams to deliver exceptional guest experiences across all touchpoints.
Key Responsibilities:
- Deliver and execute training responsibilities safely.
- Design and facilitate training programs focused on guest experience, service standards, brand values, and sales behaviours, including interactive in-person content and e-learning.
- Provide technical training for Sales, Service, and Support teams across systems such as Seaware, Salesforce, and JIRA.
- Act as a culture ambassador, embedding the HX Spirit into every training session.
- Provide one-on-one and group coaching to strengthen call quality, guest interaction consistency, and conversion-focused behaviours.
- Monitor performance using guest feedback, call insights, and GX performance data, and provide constructive coaching and tailored development plans.
- Partner with GX leaders to translate strategy, guest insights, and performance data into scalable training and coaching solutions.
- Ensure smooth onboarding for new hires, reducing time-to-competency through structured training programs and orientation materials.
- Maintain accurate training records and contribute to continuous improvement initiatives.
Experience Required:
- Experience in guest experience training, hospitality, travel, or cruise industry.
- Proven ability to design and deliver engaging training programs for diverse audiences with measurable performance improvement.
- Works effectively in a diverse, multinational organisation.
- Fluency in English (required).
- Willingness to travel or deliver training in different time zones.
- Excellent verbal and written communication skills, simplifying complex concepts.
- Facilitation skills for engaging in-person and virtual sessions.
- Creative content development for interactive and digital learning.
- Coaching and mentoring experience to improve individual and team performance.
- Comfortable learning and using new software, including LMS and digital training tools.
Desirable Knowledge & Skills:
- Strong understanding of adult learning principles, instructional design, and e-learning.
- Experience delivering sales methodology training and embedding sales capability in service environments.
- Knowledge of German language.
- Experience of the Expedition Travel Specialist Role.
- Adaptability to changing business needs and operational demands.
- Knowledge of guest experience best practices and service excellence standards.
- Experience delivering training in a multinational or remote work environment.
Key Personal Attributes:
- Safety minded for themselves and others.
- Values diversity and brings people and perspectives together.
- Motivated to deliver results consistently and to highest standards.
- Personal integrity and honesty.
- Resilient and calm when working under pressure.
- Agile and responsive to changing business needs.
- Dependable and trustworthy approach to work.
- Detail oriented and proactive problem solver.
Benefits / Great Place to Work:
- Passionate Explorers – proud of history and driven to create more.
- ‘Can-Do’ Mindset – proactively contribute to the greater good.
- Supportive and Collaborative Teams – curious and generous with knowledge.
- Genuine Interactions – encourage true selves.
- Humble Leadership – close leader and team relationship.
Guest Excellence Trainer employer: HX Expeditions
At HX, we pride ourselves on being an exceptional employer, fostering a culture of collaboration and support that empowers our Guest Excellence Trainers to thrive. With a focus on continuous growth, we offer comprehensive training programmes and opportunities for personal development, ensuring our team members can deliver outstanding guest experiences while embracing our core values. Located in a vibrant environment, our passionate team is dedicated to creating memorable interactions, making HX a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Excellence Trainer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your training experience. Think about how you can demonstrate your ability to deliver engaging training programmes that enhance guest experiences.
✨Tip Number 3
Show off your creativity! When discussing your training methods, highlight any innovative approaches you've used. This will set you apart and show that you can bring fresh ideas to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Guest Excellence Trainer
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let your enthusiasm for guest excellence shine through! Share specific examples of how you've created memorable experiences in previous roles. We love seeing candidates who genuinely care about making a difference.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in training and hospitality. Use keywords from the job description to show us you understand what we're looking for. This helps us see how you fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on your achievements. Remember, we want to know how you can contribute to our mission of delivering exceptional guest experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at HX Expeditions
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Guest Excellence Trainer. Brush up on training methodologies, guest experience standards, and the specific software mentioned like Seaware and Salesforce. This will show that you’re not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Coaching Skills
Be ready to discuss your experience in coaching and mentoring. Prepare examples of how you've improved team performance or guest interactions in the past. This is crucial since the role involves providing tailored development plans and one-on-one coaching.
✨Emphasise Your Adaptability
Highlight your ability to adapt to changing business needs and diverse audiences. Share experiences where you’ve successfully delivered training in different environments or time zones, as this is a key aspect of the job.
✨Engage with the HX Spirit
Understand and embody the HX Spirit during your interview. Think about how you can act as a culture ambassador and integrate brand values into your training sessions. This will resonate well with the interviewers and demonstrate your alignment with their mission.
