Greenland Ambassador

Overview

At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that reignites a sense of wonder. We take curious travellers to incredible destinations, sustainably and in true expedition-style. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.

The HX Greenland Ambassador is a part-time position representing HX as a key partner to suppliers, local communities, and organizations across Greenland. This role focuses on building and maintaining strong relationships with communities, local businesses, and tourism stakeholders to create authentic, meaningful experiences for guests while supporting Greenlandic communities. The Ambassador works with the Product Leadership Team to improve HX’s offerings in Greenland, including itinerary development, shore experiences, and partnerships with local suppliers. They will support operations during challenges with on-the-ground insights, practical solutions, and local connections to help ensure smooth and safe voyages. They will also gather market insights and support collaboration across departments, including Operations and Sales teams.

We are looking for an individual with a positive, can-do attitude and an energetic personality capable of injecting excitement and passion into their work. The ideal candidate understands and values the impact of their work on HX, our guests, and the environment, and demonstrates traits of being a strong collaborator who is agile and curious about the places we visit.

We are a passionate team delivering global operations from every corner of the world, with our people instrumental in delivering guest-centric and memorable experiences that benefit communities and promote sustainability.

Key Responsibilities

• Deliver and execute responsibilities in a safe manner.
• Develop a holistic and strategic mindset to build and manage strong relationships with Greenlandic communities, local businesses, and tourism stakeholders.
• Represent HX in Greenland and act as the main contact for local partners.
• Collaborate with the Product Leadership Team to enhance itineraries and shore experiences.
• Provide tourism trends and competitor insights to guide strategy.
• Serve as a local operational support resource, assisting with logistics, guest needs, and community coordination in dynamic situations.
• Build and maintain Greenland Gateway relations (Nuuk and Reykjavik) including annual visits with key stakeholders.
• Lead and oversee Antarctic Permit relations with UK FCDO, Polar Regions Department.
• Work cross-functionally to ensure consistency and authenticity in all Greenland programs.
• Support HX Market Heads and PR/Comms in representing and championing the HX brand across media and stakeholders.
• Support the Expedition Product Pre/Post Team to map the political landscape in itinerary planning and assist voyage planners in building relationships in the Antarctic.
• Carefully plan, oversee, execute and evaluate clearly defined strategies; identify complex problems, think critically, and remain open to new ideas.
• Exhibit and champion the HX Purpose and Spirit.

Skills & Requirements

Experience required

• Strong network and credibility within Greenland’s tourism and community sectors.
• Deep cultural understanding and respect for Indigenous perspectives.
• Proven experience in tourism, community engagement, or destination management.
• Excellent communication and relationship-building skills.
• Independent, solutions-focused, and adaptable; able to work effectively in a diverse, multinational team.

Essential Knowledge & Skills

• Fluency in English and Greenlandic or Danish, with strong verbal and written communication skills.
• Willingness to travel to remote destinations as needed.
• Time management and strong organizational skills.
• Collaborative mindset and proactive approach to fostering innovative thinking.
• Empathy and commitment to guest satisfaction.

Desirable Knowledge & Skills

• Structured and analytical approach to problem solving and decision making.
• Adaptability to changing environments and operational demands.

Key Personal Attributes

• Safety-minded for themselves and others.
• Value diversity and bring people and perspectives together.
• Motivated to deliver results consistently and to high standards.
• Personal integrity and honesty.
• Resilient and calm under pressure.
• Agile and responsive to changing business needs.
• Dependable and trustworthy; proactive problem solver.

About The Company

Since 1896, HX has championed sustainability in the expedition cruise sector, launching the world’s first battery-hybrid expedition cruise ships and leading efforts to banish heavy fuel oil and single-use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel. For nearly 130 years we have worked to improve what we do for guests and partners alike. We are a group of explorers delivering journeys from the Arctic to the Galápagos Islands on purpose-built expedition ships, spanning hundreds of destinations in over 30 countries across five continents. Our ambition is to become the number one sustainable expedition brand in the world, with a can-do mindset, humble leadership, and a collaborative culture. Our team operates across sea and land, including hubs in London, Prague, and offices across Europe, the US, and APAC.

One thing you’ll find is a group of people connected by the same mindset and purpose—to explore more, champion sustainability, and become the world\’s best expedition cruise operator. Our initiatives include the Single-use plastic ban, hybrid-electric ships reducing fuel consumption, guest involvement in beach cleanups, and the HX Foundation supporting local communities and environmental initiatives in regions where HX ships sail.