At a Glance
- Tasks: Create a warm atmosphere for guests and manage check-in/check-out efficiently.
- Company: Join the award-winning Sofitel Heathrow, blending style and convenience.
- Benefits: Enjoy free meals, discounts, holiday perks, and employee recognition.
- Other info: Exciting career progression opportunities within the Arora group.
- Why this job: Be part of a dynamic team in a luxurious hotel environment.
- Qualifications: Strong organisational skills, excellent communication, and a positive attitude.
The predicted salary is between 27027 - 27027 € per year.
Salary – £27,027 plus Tronc
Working Pattern - 4 on 4 off.
Holiday – 28 days holiday, enhanced after 5 years of service.
But there's more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us... Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.
A bit about what you will do... Night Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- 5-star hotel experience in a similar role a real advantage.
- Opera PMS experience is a plus.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Night Receptionist employer: HWSOF-Front Office
Sofitel Heathrow is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With competitive benefits such as 28 days of holiday, free meals on duty, and extensive discounts, employees are valued and recognised for their contributions. The hotel's prime location connected to terminal 5, along with opportunities for career advancement within the Arora group, makes it an ideal place for those seeking a rewarding and fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Show off your personality! When you get that interview, let your warm and inviting nature shine through. Remember, they’re looking for someone who can create a great atmosphere for guests, so be yourself and bring that infectious smile!
✨Tip Number 3
Do your homework! Familiarise yourself with Sofitel Heathrow and its offerings. Knowing about their facilities and services will help you answer questions confidently and show that you’re genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Arora Hotels. Don’t miss out on those fantastic employee perks!
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, we’re looking for someone who can create a welcoming atmosphere for our guests.
Tailor Your Application:Make sure to tailor your application specifically for the Night Receptionist role. Highlight your relevant experience and skills that match what we’re looking for, like your organisational skills and ability to handle guest inquiries. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Avoid fluff and focus on what makes you a great fit for the role. Remember, we’re busy too, so make it easy for us to see why you’d be an awesome addition!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we offer at Sofitel Heathrow.
How to prepare for a job interview at HWSOF-Front Office
✨Know the Hotel Inside Out
Before your interview, take some time to research Sofitel Heathrow. Familiarise yourself with their services, facilities, and any recent news. This will not only show your genuine interest but also help you answer questions about how you can contribute to creating that warm and inviting atmosphere for guests.
✨Showcase Your Customer Service Skills
As a Night Receptionist, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests. Think about situations where you resolved issues or made someone's stay special. This will demonstrate your proactive approach and ability to handle guest inquiries effectively.
✨Practice Multi-tasking Scenarios
Given the fast-paced environment of a hotel, practice answering questions while juggling multiple tasks. You might be asked how you'd handle check-ins, phone calls, and guest inquiries all at once. Show them you can remain calm under pressure and prioritise tasks efficiently.
✨Dress to Impress
First impressions matter, especially in a 5-star hotel setting. Make sure you arrive dressed smartly and professionally. This reflects your understanding of the hotel's standards and your commitment to maintaining a professional appearance as part of the team.
