At a Glance
- Tasks: Lead the restaurant team, monitor performance, and execute marketing campaigns.
- Company: Sofitel London Heathrow is an award-winning hotel connected to terminal 5.
- Benefits: Enjoy 28 days holiday, free meals on duty, and discounted rates at Arora Hotels.
- Other info: The hotel features 605 ensuite rooms and 45 meeting rooms.
- Why this job: Join a rapidly growing team with exciting career progression opportunities.
- Qualifications: Experience in a similar role within a 5-star hotel is preferred.
The predicted salary is between 29255 - 29255 £ per year.
Salary – £29,255 plus tronc. Holiday – 28 days holiday, enhanced after 5 years of service.
But there's more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us
Sofitel London Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.
A bit about what you will do
- The Assistant Outlet Manager embraces every opportunity to create extra special moments for our guests and provide a personal experience that will be remembered.
- Lead by example and foster team dynamics to ensure the team remains focused on meeting guests’ needs and brand standards.
- Monitor the performance of the restaurant through analysis of guest feedback and financial results, initiating corrective action as needed.
- Plan and execute marketing campaigns and promotions to attract and retain guests.
- Conduct daily briefings with the restaurant team and attend Food and Beverage meetings with the leadership team to ensure a seamless guest experience.
- Manage staffing levels according to business demands.
- Address any guest concerns promptly, attentively and efficiently.
- Coach, train, and support the team to provide consistently high standards while continually seeking improvement.
More about you
- Providing high quality service and attention to detail comes naturally to you.
- A smart and professional appearance.
- Excellent communication skills.
- The ability to remain calm whilst under pressure.
- Feeling comfortable in a fast-paced, busy environment.
- You value being part of a team and supporting your colleagues.
- Most of all, you have an approachable, positive, and proactive manner.
- Experience in a similar role within a 5‑star hotel is a significant advantage.
Grow with us
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Assistant F&B Outlet Manager in London employer: HWSOF-Food & Beverage
Sofitel London Heathrow offers a luxurious environment with spa facilities and diverse dining options. Employees enjoy perks like life assurance and discounts at UK attractions. The team is dedicated to creating memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant F&B Outlet Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like HWSOF-Food & Beverage. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to HWSOF-Food & Beverage
Don't be shy about reaching out to HWSOF-Food & Beverage directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant F&B Outlet Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about HWSOF-Food & Beverage and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at HWSOF-Food & Beverage
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
