At a Glance
- Tasks: Coordinate group reservations and ensure seamless communication for events.
- Company: Join the dynamic team at Renaissance London Heathrow, a leading hotel.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and discounts.
- Other info: Work in a vibrant environment with amazing runway views and great facilities.
- Why this job: Be part of a growing company with exciting career progression opportunities.
- Qualifications: Customer service experience is essential; hotel experience preferred.
The predicted salary is between 24000 - 30000 € per year.
Salary – Competitive
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Free on-site parking is available whilst on duty.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.
A bit about what you will do...
The position would be required to provide a seamless service of communication between clients, events and reservations, ensuring all requests are actioned with immediate effect and all rooming lists are entered accurately and effectively in a timely manner. To accept, process & manage group reservations to ensure maximum occupancy and accuracy ensuring that all possible information is recorded, i.e. address, guarantee, method of payment, time of arrival and any additional information. Assist with the taking and processing of reservations when business demands. Welcome, greet and register conference organisers and candidates. To attain the weekly function sheet from events ensuring that all details are communicated to the rest of the team. Ensure exemplary levels of guest service are consistently maintained. To hold and carry out handover with late/early shift. Ensure all guest and colleague queries or requests are handled in a polite, efficient and courteous manner. Adhere to all company credit policies to ensure that all revenue expected will be received.
More about you...
Previous customer service experience essential. Hotel experience preferred in Reservation or Front Office. Computer literate.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Group Coordinator employer: HWREN-Reservations
At Renaissance London Heathrow, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With competitive salaries, generous holiday allowances, and a plethora of benefits including free meals, discounts, and recognition programmes, we ensure our team feels valued and supported. Our commitment to career advancement within the Arora group means that as we grow, so do your opportunities for professional development in a dynamic and welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Group Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Group Coordinator role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand what makes Arora Hotels special and be ready to share how your skills align with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Group Coordinator, you'll need to juggle multiple tasks and communicate effectively with clients and team members. Role-play common scenarios to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Arora family.
We think you need these skills to ace Group Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Group Coordinator role. Highlight any previous customer service or hotel experience, and don’t forget to mention your computer literacy!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for us at Renaissance London Heathrow. Share specific examples of how you've provided excellent service in the past.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great candidate.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HWREN-Reservations
✨Know the Company Inside Out
Before your interview, take some time to research the Arora group and Renaissance London Heathrow. Understand their values, services, and what makes them unique in the hospitality industry. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Since previous customer service experience is essential for this role, be ready to share specific examples of how you've provided excellent service in the past. Think about situations where you went above and beyond for a customer or resolved a challenging issue effectively.
✨Demonstrate Attention to Detail
As a Group Coordinator, accuracy is key. Prepare to discuss how you manage details in your work, especially when it comes to handling reservations and guest requests. You might even want to bring up any tools or methods you use to stay organised and ensure nothing slips through the cracks.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could inquire about the team you'll be working with, opportunities for growth within the Arora group, or how they measure success in the Group Coordinator position.
