At a Glance
- Tasks: Welcome guests with a smile, manage check-ins, and provide top-notch service.
- Company: Join the vibrant team at Renaissance London Heathrow, a leading hotel.
- Benefits: Enjoy competitive salary, free meals, discounts, and 28 days holiday.
- Other info: Experience in hospitality is a plus; join us and thrive!
- Why this job: Be part of a dynamic environment with opportunities for career growth.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25480 - 25480 £ per year.
Salary – £25,480 p.a.
Holiday – 28 days holiday, enhanced after 5 years of service.
Benefits:
- Free meals on duty
- Uniform offered and dry cleaned
- Discounted employee friends & family rates at Arora Hotels
- Food and beverage discounts
- Christmas gifts and employee parties
- Introduce a friend scheme
- Cycle 2 work scheme
- UK attraction discounts @ Merlin Entertainments
- Taste card
- Life assurance scheme
- Wage stream
- Employee assistance programme
- Arora star employee recognition
- Long service recognition award
About us:
With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.
What you will do:
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you:
- Providing a high-quality service comes naturally to you.
- Strong organisational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you have an approachable, positive, and proactive manner.
- Experience in a similar role within a 4‑star hotel is a significant advantage.
- Opera PMS experience is a plus.
Grow with us:
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Hotel Receptionist employer: HWREN-Front Office
At Renaissance London Heathrow, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and employee well-being. With competitive benefits such as enhanced holiday after five years, free meals on duty, and opportunities for career progression within the Arora group, we ensure our staff feel valued and supported. Our prime location near the airport, combined with a range of employee discounts and recognition programmes, makes us an attractive choice for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the facilities, services, and local attractions. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your warm welcome! Since greeting guests is a big part of the job, rehearse how you’d introduce yourself and engage with guests. A friendly, confident approach can really set you apart during interviews.
✨Tip Number 3
Network like a pro! Attend hospitality events or connect with industry professionals on LinkedIn. You never know who might have a lead on a receptionist position or can give you insider tips about the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re looking for someone who can greet our guests with a smile!
Tailor Your Application:Make sure to tailor your application to the role of Hotel Receptionist. Highlight your relevant experience and skills, especially in customer service and multi-tasking. We love seeing how your background aligns with what we do at Renaissance London Heathrow!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Arora Hotels. We can’t wait to hear from you!
How to prepare for a job interview at HWREN-Front Office
✨Know the Hotel Inside Out
Before your interview, make sure you research Renaissance London Heathrow thoroughly. Familiarise yourself with their facilities, services, and any recent news. This will not only show your genuine interest but also help you answer questions about how you can contribute to enhancing guest experiences.
✨Showcase Your People Skills
As a hotel receptionist, you'll be the first point of contact for guests. During the interview, highlight your communication skills and ability to handle inquiries or complaints. Share specific examples from past experiences where you turned a challenging situation into a positive outcome.
✨Demonstrate Your Organisational Skills
Being organised is key in this role. Prepare to discuss how you manage multiple tasks, especially during busy periods. You might want to mention any tools or techniques you use to stay on top of your responsibilities, as this will reassure them of your capability to handle the fast-paced environment.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hotel's standards and shows that you take the opportunity seriously.
