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- Tasks: Support a multi-agency team with administrative and financial tasks for young people's mental health services.
- Company: Join Surrey and Borders Partnership NHS Foundation Trust, a top-rated mental health provider.
- Benefits: Enjoy flexible working, free parking, and excellent health and wellbeing support.
- Why this job: Make a real difference in the lives of young people while developing your career.
- Qualifications: Experience in busy office environments and strong typing and computer skills required.
- Other info: Dynamic role with opportunities for personal growth and teamwork in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
HOPE is an innovative service for young people from Surrey, aged 11‑18 with mental health difficulties, emotional and behavioural needs. Based at Epsom and working as part of a multi‑agency team, you will provide administrative and financial support for a team of professionals from health, social care and education. HOPE offers a day programme of therapy, education and community work to young people who are referred to the Service through the Child and Adolescent Mental Health Service and Children’s Services.
We are looking for a dynamic, motivated and organised Administration Co‑ordinator to support the team in providing comprehensive, high‑quality administrative support, including data management, minute taking and the use of procurement and financial systems. An integral part of this role is to organise the reception and manage the transport arrangements for young people coming into the day programme. You will work with a multi‑professional team dedicated to working with young people with a variety of complex needs, whilst enjoying excellent management.
For this role, you will need to be a competent typist and computer user, with experience of working in a busy office. You will have a good working knowledge of administrative and working practice and the ability to take responsibility for the collation of data to evidence outcomes and input into the relevant databases/reports. Being able to work in a pressurised environment alongside team members who work for Surrey County Council and Surrey and Borders Partnership (NHS) is essential. Providing administrative support to approximately 20 members of staff with diverse roles (teachers, social workers, mental health nurses, psychologists, dieticians, activity workers, art therapists, drama therapists and students) can be challenging.
The post holder should be able to deal with conflict appropriately and know where to seek support if necessary. The nature of the Service means that prioritising work can be challenging, given the constantly changing needs of individual young people, and the administration required to support their progress within Hope and to plan for their future needs. The post holder should have a flexible approach to their role, and on occasions may be requested to undertake tasks to support the team and young people that are outside of their job description. This is an expectation of all team members given the changing needs of the young people within Hope.
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well. We are one of the top 10 mental Health, Learning Disability and Community Trusts to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.
Please note that we reserve the right to close posts as soon as sufficient applications are received. Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately your application will be rejected from the process. We look forward to receiving your application!
Key Responsibilities- Take and transcribe a wide range of meeting minutes in an accurate and timely manner
- Receive and process referrals to the relevant clinician and system(s)
- Provide day to day supervision and monitoring of workload for Band 2 and 3 administrators
- Update case notes on patient record system as required
- Undertake regular managerial supervision and appraisal of administrators within the team, in conjunction with Band 5, if applicable
- Monitor annual leave requests and sickness absence for manager, as required
- Extract data from data warehouses e.g. DART
- Support recruitment process for Band 2 and 3 admin vacancies
- Type up reports incorporating graphics and tables as required
- Type all letters dictated or provided by the team
- Book appointments on the patient record system for clinics and individual consultations
- Answer telephone calls and relay any messages in a timely manner
- Creating bespoke documents for the team, such as leaflets, etc.
- Arrange team events, as required
- Monitor data quality of administrative input
Senior Medical Administrator in Guildford employer: HwC Ventures
Contact Detail:
HwC Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Medical Administrator in Guildford
✨Tip Number 1
Network like a pro! Reach out to professionals in the mental health sector on LinkedIn or at local events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching HOPE and its values. Show us you understand the challenges faced by young people with mental health needs and how your skills can make a difference.
✨Tip Number 3
Practice your responses to common interview questions, especially around teamwork and handling pressure. We want to see how you thrive in a busy environment!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us you're genuinely interested in the role.
We think you need these skills to ace Senior Medical Administrator in Guildford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in administrative support, especially in a healthcare or multi-agency setting. We want to see how your skills align with the needs of our team at HOPE!
Showcase Your Skills: Don’t forget to mention your typing speed and computer skills! Being a competent user of various systems is crucial for this role, so let us know what tools you’re familiar with and how you’ve used them in past jobs.
Highlight Your Flexibility: Since the role requires a flexible approach, share examples of how you've adapted to changing priorities in previous positions. We love seeing candidates who can thrive in dynamic environments!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and gives you a chance to showcase your enthusiasm for joining our team!
How to prepare for a job interview at HwC Ventures
✨Know the Service Inside Out
Before your interview, make sure you understand what HOPE does and the specific needs of the young people it serves. Familiarise yourself with their approach to mental health and how your role as a Senior Medical Administrator fits into the bigger picture. This will show your genuine interest and commitment.
✨Showcase Your Organisational Skills
Since this role requires managing multiple tasks in a busy environment, be prepared to discuss your organisational strategies. Bring examples of how you've successfully prioritised tasks or managed conflicting demands in previous roles. Highlight any experience with data management and minute-taking, as these are key aspects of the job.
✨Demonstrate Teamwork and Flexibility
Working with a multi-professional team is crucial, so be ready to share experiences where you've collaborated effectively with others. Emphasise your ability to adapt to changing situations and support colleagues, especially in a pressurised environment. This will illustrate that you're a team player who can handle the dynamic nature of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenging situations, particularly those involving young people with complex needs. Think about past experiences where you've dealt with conflict or difficult conversations, and be ready to explain how you approached these scenarios. This will demonstrate your problem-solving skills and emotional intelligence.
