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For Companies At a Glance
- Tasks: Lead a major digital transformation and enhance customer engagement through innovative solutions.
- Company: Join a leading provider in the regulated infrastructure and services sector.
- Benefits: Competitive salary and the chance to shape digital strategies.
- Why this job: Make a real impact by transforming how customers interact with the business.
- Qualifications: Experience in digital transformation within large, regulated organisations is essential.
- Other info: Opportunity to influence stakeholders and drive operational efficiency.
The predicted salary is between 43200 - 72000 ÂŁ per year.
HW Interim Solutions are partnered with a leading provider within the regulated infrastructure and services sector to appoint a Head of Digital on an interim basis - 12 month FTC.
The Head of Digital will lead a major digital transformation and service delivery programme. This is a pivotal role focused on transforming how customers engage with the business - digitising interactions, increasing self‑service adoption and driving greater operational efficiency.
You will shape and execute the organisation’s digital roadmap, ensuring digital services are accessible, inclusive and aligned with customer and business needs.
Key Responsibilities- Lead the delivery of the digital transformation strategy across customer‑facing and internal platforms.
- Drive digitisation of customer interactions and enhance online and app‑based self‑service capabilities.
- Work closely with IT, operations and customer service teams to enable system integration and automation.
- Champion user‑centric design, accessibility and innovation in all digital initiatives.
- Build strong relationships across the organisation, influencing stakeholders in a complex and regulated environment.
- Proven track record of leading digital transformation or digital service delivery within a large, complex, or regulated organisation (e.g. utilities, public sector, telecoms, or energy).
- Demonstrable success in transforming customer‑facing digital services, beyond marketing or eCommerce.
- Strong stakeholder management and collaboration skills across technology, operations, and customer functions.
- Strategic mindset combined with strong delivery focus and a passion for improving customer experience through digital innovation.
If you would like to apply for this position, please submit an up‑to‑date copy of your CV that supports the criteria set out above. Due to the high volume of applications we are currently receiving for roles, we will only contact candidates who meet the required criteria to discuss the role further.
Head of Digital - Interim in Leeds employer: HW Interim Solutions
Contact Detail:
HW Interim Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Digital - Interim in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an interim role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Get social! Use platforms like LinkedIn to showcase your expertise in digital transformation. Share insights, engage with relevant content, and connect with decision-makers in companies you're interested in.
✨Tip Number 3
Prepare for interviews by researching the company’s current digital initiatives. Be ready to discuss how your experience aligns with their goals, especially around enhancing customer engagement and operational efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Digital - Interim in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Digital role. Highlight your experience in digital transformation and service delivery, especially in regulated environments. We want to see how your skills align with the job description!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've successfully transformed customer-facing digital services. This will help us see the impact you've made in previous roles.
Keep It Clear and Concise: We appreciate clarity! Keep your application clear and concise, focusing on relevant experiences. Avoid jargon unless it’s necessary, and make sure your key points stand out. We want to get to know you quickly!
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised as we sift through applications.
How to prepare for a job interview at HW Interim Solutions
✨Know Your Digital Transformation Stuff
Make sure you brush up on the latest trends and best practices in digital transformation. Be ready to discuss specific examples from your past experiences where you've successfully led similar initiatives, especially in regulated environments.
✨Showcase Your Stakeholder Management Skills
Prepare to talk about how you've built relationships and influenced stakeholders in complex settings. Think of concrete examples where your collaboration made a significant impact on project outcomes.
✨Emphasise User-Centric Design
Since this role focuses on enhancing customer engagement, be prepared to discuss your approach to user-centric design. Share any relevant projects where you prioritised accessibility and innovation in digital services.
✨Align with Their Vision
Research HW Interim Solutions and their client’s digital roadmap. Tailor your responses to show how your vision aligns with theirs, particularly in terms of increasing self-service adoption and operational efficiency.
