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- Tasks: Lead a major digital transformation and enhance customer engagement through innovative solutions.
- Company: Join a leading provider in the regulated infrastructure and services sector.
- Benefits: Competitive salary, flexible working arrangements, and opportunities for professional growth.
- Why this job: Make a real impact by transforming how customers interact with the business digitally.
- Qualifications: Experience in digital transformation within large, regulated organisations is essential.
- Other info: Collaborative environment with a focus on user-centric design and innovation.
The predicted salary is between 43200 - 72000 ÂŁ per year.
HW Interim Solutions are partnered with a leading provider within the regulated infrastructure and services sector to appoint a Head of Digital on an interim basis - 12 month FTC. The Head of Digital will lead a major digital transformation and service delivery programme. This is a pivotal role focused on transforming how customers engage with the business - digitising interactions, increasing self‑service adoption and driving greater operational efficiency. You will shape and execute the organisation’s digital roadmap, ensuring digital services are accessible, inclusive and aligned with customer and business needs.
Key Responsibilities
- Lead the delivery of the digital transformation strategy across customer‑facing and internal platforms.
- Drive digitisation of customer interactions and enhance online and app‑based self‑service capabilities.
- Work closely with IT, operations and customer service teams to enable system integration and automation.
- Champion user‑centric design, accessibility and innovation in all digital initiatives.
- Build strong relationships across the organisation, influencing stakeholders in a complex and regulated environment.
Key Requirements
- Proven track record of leading digital transformation or digital service delivery within a large, complex, or regulated organisation (e.g. utilities, public sector, telecoms, or energy).
- Demonstrable success in transforming customer‑facing digital services, beyond marketing or eCommerce.
- Strong stakeholder management and collaboration skills across technology, operations, and customer functions.
- Strategic mindset combined with strong delivery focus and a passion for improving customer experience through digital innovation.
How to Apply
If you would like to apply for this position, please submit an up‑to‑date copy of your CV that supports the criteria set out above. Due to the high volume of applications we are currently receiving for roles, we will only contact candidates who meet the required criteria to discuss the role further.
Head of Digital - Interim employer: HW Interim Solutions
Contact Detail:
HW Interim Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Digital - Interim
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an interim role. A personal recommendation can go a long way in landing that Head of Digital position.
✨Tip Number 2
Prepare for interviews by researching the company’s digital transformation efforts. Show us you understand their goals and how you can contribute to enhancing customer engagement through innovative digital solutions.
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences align with the key responsibilities of the role. We want to hear about your successes in leading digital initiatives and improving customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and making a difference in digital service delivery.
We think you need these skills to ace Head of Digital - Interim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Digital role. Highlight your experience in digital transformation and service delivery, especially in regulated environments. We want to see how your skills align with the key responsibilities outlined in the job description.
Showcase Your Achievements: Don’t just list your duties; showcase your achievements! Use specific examples that demonstrate your success in transforming customer-facing digital services. We love numbers, so if you can quantify your impact, even better!
Keep It Clear and Concise: We appreciate clarity! Keep your application clear and concise, focusing on relevant experiences. Avoid jargon unless it’s necessary, and make sure your writing is easy to read. A well-structured CV will catch our eye!
Apply Through Our Website: Remember to apply through our website! This helps us keep track of your application and ensures it gets to the right people. Plus, it shows you’re serious about joining our team at StudySmarter!
