Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Guide volunteers through screening and enrolment for clinical trials.
- Company: Join a caring team at FluCamp, part of hVIVO.
- Benefits: Flexible hours, remote work, full training, and ongoing development.
- Why this job: Make a real difference in health research while supporting volunteers.
- Qualifications: Exceptional customer service skills and strong IT proficiency.
- Other info: Enjoy a supportive environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
If you have exceptional customer service skills and want to be part of a caring, purpose-driven team, this is a great opportunity to join FluCamp (part of hVIVO) as a Patient & Volunteer Enrolment (PaVE) Coordinator. FluCamp conducts human clinical trials aimed at improving the treatment — and potential eradication — of common illnesses such as colds and flu. Our studies are carried out in a safe, controlled clinical environment with our volunteers at the heart of everything we do.
As a PaVE Coordinator, you’ll be the first point of contact for volunteers, guiding them through screening, enrolment and participation in clinical trials. This is not a sales role — all volunteers have registered independently. You’ll provide clear information, confirm medical history, assess eligibility, book appointments and support volunteers throughout their journey, delivering an excellent experience at every stage.
Contract & Working Pattern
- Bank contract
- Ideally 4-5 days per week
- 30-37.5 hours per week Monday to Friday
- Remote working - 1st day is in our London office
- Full training and equipment provided
Responsibilities
- Conduct medical telephone screenings to confirm volunteer suitability
- Answer volunteer queries via phone, email, chat and text
- Book screening and follow-up appointments
- Accurately enter and maintain volunteer records and medical information
- Liaise with GP surgeries and internal clinical teams
- Provide volunteers with information on appointments, procedures and compensation
- Maintain up-to-date knowledge of study protocols and eligibility criteria
- Meet KPIs while delivering a high standard of volunteer care
- Ensure confidentiality, care, data protection and compliance at all times
Requirements
- Positive, can-do attitude
- Outstanding customer service and telephone manner
- Strong IT skills and attention to detail
- Ability to work independently and manage multiple tasks
- Problem-solver, target-focused and process-driven
- Committed to confidentiality and compliance
What We Offer
- Full training and ongoing development
- Remote working
- Flexible hours (30-37.5 per week mon -fri)
- Supportive, friendly team environment
If this sounds like you, we’d love to hear from you. Apply now or contact us with any questions.
Patient & Volunteer Enrolment (PaVE) Coordinator employer: hVIVO
Contact Detail:
hVIVO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient & Volunteer Enrolment (PaVE) Coordinator
✨Tip Number 1
Get to know the company! Research FluCamp and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their caring, purpose-driven team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for volunteers, role-play common scenarios with a friend. This will help you feel more confident when answering queries and guiding them through the enrolment process.
✨Tip Number 3
Be proactive! When you apply through our website, follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar, which is key in a competitive job market.
✨Tip Number 4
Showcase your problem-solving skills! Think of examples from your past experiences where you've successfully managed multiple tasks or resolved issues. This will demonstrate your ability to thrive in a fast-paced environment like FluCamp.
We think you need these skills to ace Patient & Volunteer Enrolment (PaVE) Coordinator
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service skills in your application. We want to see how you’ve gone above and beyond for others, especially in a caring environment like FluCamp.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your experience and qualifications shine through without any fluff.
Tailor Your Application: Don’t just send a generic application! Tailor it to the PaVE Coordinator role by mentioning relevant experiences that align with the responsibilities listed in the job description. We love seeing how you connect your background to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our caring team!
How to prepare for a job interview at hVIVO
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient & Volunteer Enrolment Coordinator. Familiarise yourself with the volunteer journey and the importance of customer service in this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent support to volunteers, be ready to share specific examples from your past experiences where you've delivered outstanding customer service. Highlight situations where you resolved issues or went above and beyond to help someone.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle multiple tasks. Think of examples where you had to manage competing priorities or deal with difficult situations, and explain how you approached them effectively.
✨Demonstrate Your IT Proficiency
As the role requires strong IT skills, be prepared to discuss your experience with relevant software or systems. If you have any specific tools you've used for data entry or communication, mention those. Showing that you're tech-savvy will give you an edge!