At a Glance
- Tasks: Guide volunteers through screening and enrolment for clinical trials.
- Company: Join a caring team at FluCamp, part of hVIVO.
- Benefits: Remote work, flexible hours, full training, and a supportive environment.
- Other info: Enjoy a friendly team atmosphere with opportunities for personal growth.
- Why this job: Make a real difference in health research while helping others.
- Qualifications: Exceptional customer service skills and strong IT abilities.
The predicted salary is between 36000 - 60000 € per year.
If you have exceptional customer service skills and want to be part of a caring, purpose-driven team, this is a great opportunity to join FluCamp (part of hVIVO) as a Patient & Volunteer Enrolment (PaVE) Coordinator. FluCamp conducts human clinical trials aimed at improving the treatment — and potential eradication — of common illnesses such as colds and flu. Our studies are carried out in a safe, controlled clinical environment with our volunteers at the heart of everything we do.
As a PaVE Coordinator, you'll be the first point of contact for volunteers, guiding them through screening, enrolment and participation in clinical trials. This is not a sales role — all volunteers have registered independently. You'll provide clear information, confirm medical history, assess eligibility, book appointments and support volunteers throughout their journey, delivering an excellent experience at every stage.
Contract & Working Pattern
- Bank contract
- Ideally 4-5 days per week
- 30-37.5 hours per week
- Monday to Friday
- Remote working - 1st day is in our London office
Responsibilities
- Conduct medical telephone screenings to confirm volunteer suitability
- Answer volunteer queries via phone, email, chat and text
- Book screening and follow-up appointments
- Accurately enter and maintain volunteer records and medical information
- Liaise with GP surgeries and internal clinical teams
- Provide volunteers with information on appointments, procedures and compensation
- Maintain up-to-date knowledge of study protocols and eligibility criteria
- Meet KPIs while delivering a high standard of volunteer care
- Ensure confidentiality, care, data protection and compliance at all times
Requirements
- Positive, can-do attitude
- Outstanding customer service and telephone manner
- Strong IT skills and attention to detail
- Ability to work independently and manage multiple tasks
- Problem-solver, target-focused and process-driven
- Committed to confidentiality and compliance
What We Offer
- Full training and ongoing development
- Remote working
- Flexible hours (30-37.5 per week mon-fri)
- Supportive, friendly team environment
If this sounds like you, we'd love to hear from you. Apply now or contact us with any questions.
Patient & Volunteer Enrolment (PaVE) Coordinator in London employer: hVIVO
FluCamp, part of hVIVO, is an exceptional employer that prioritises a caring and purpose-driven work culture, making it an ideal place for those passionate about improving public health. As a Patient & Volunteer Enrolment Coordinator, you will benefit from full training, flexible working hours, and a supportive team environment, all while playing a crucial role in clinical trials aimed at eradicating common illnesses. With remote working options and a commitment to employee development, FluCamp offers a rewarding opportunity for meaningful engagement in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Patient & Volunteer Enrolment (PaVE) Coordinator in London
✨Tip Number 1
Get to know the company inside out! Research FluCamp and understand their mission, values, and the specifics of the PaVE Coordinator role. This will help you tailor your approach and show that you're genuinely interested in being part of their caring team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for volunteers, it's crucial to convey information clearly and confidently. Role-play with a friend or family member to get comfortable with answering questions and providing support.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even share tips on how to stand out during the interview process!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the team at FluCamp.
We think you need these skills to ace Patient & Volunteer Enrolment (PaVE) Coordinator in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your exceptional customer service skills in your application. We want to see how you can create a positive experience for our volunteers, so share any relevant experiences that demonstrate your ability to connect with people.
Be Clear and Concise:When filling out your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your qualifications shine through without unnecessary fluff.
Tailor Your Application:Take a moment to tailor your application specifically for the PaVE Coordinator role. Mention how your skills and experiences align with the responsibilities listed in the job description, especially around volunteer care and support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at hVIVO
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient & Volunteer Enrolment Coordinator. Familiarise yourself with the volunteer journey and the importance of customer service in this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role revolves around providing excellent support to volunteers, be ready to share specific examples from your past experiences where you've delivered outstanding customer service. Highlight your ability to communicate clearly and empathetically, as this is crucial for guiding volunteers through their journey.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle common situations, such as a volunteer having concerns about their medical history or needing assistance with booking appointments. Practising these scenarios can help you articulate your problem-solving skills effectively.
✨Demonstrate Your IT Proficiency
As the role requires strong IT skills, be prepared to discuss your experience with data entry and managing records. If you have experience with specific software or tools, mention them. Showing that you're comfortable with technology will reassure the interviewers that you can handle the administrative aspects of the job.
