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- Tasks: Provide first-line IT support and troubleshoot hardware/software issues for our London office.
- Company: Join hVIVO, a dynamic tech company passionate about innovation and support.
- Benefits: Gain hands-on experience, develop your skills, and kickstart your IT career.
- Why this job: Be the friendly face of IT, helping users and making a real difference every day.
- Qualifications: A can-do attitude and a passion for technology are essential.
- Other info: Exciting opportunity for career growth in a supportive environment.
The predicted salary is between 800 - 1000 £ per month.
hVIVO is looking for a tech enthusiast to join our team and kickstart their career in the exciting world of IT. The role will be providing crucial technical support to our London office users.
In this role, you will embark on an incredible journey where you will take on diverse responsibilities such as:
- Offering first-line support for various systems
- Keeping our software running smoothly
- Monitoring daily operations
- Documenting IT support requests
- Getting hands-on experience in assembling desktops and configuring mobile phones
This role is site-based in our office in E1 (Whitechapel/Aldgate East).
Main Responsibilities:
- Be the friendly face and voice of our IT support team, serving as the first point of contact for users via face-to-face, email, or chat, offering assistance to our user base.
- Promptly respond to enquiries, helping staff troubleshoot hardware and software issues, ensuring their problems are resolved efficiently.
- Offer guidance and support to users in navigating computer equipment and software applications as needed.
- Take ownership of user problems, demonstrating a proactive approach in addressing their issues, and providing clear explanations of potential solutions.
- Create comprehensive follow-up actions and escalate issues to the appropriate teams within the organisation when necessary.
- Delegate more intricate service issues to our skilled 2nd Line IT Engineers for resolution.
- Generate and deliver supporting reports to stakeholders as requested, ensuring transparency and communication throughout the support process.
- Responsible for the build of the computers used by staff across the organisation and ensuring they are kept up to date.
Skills & Experiences:
- Ensuring the Windows operating systems are up-to-date
- Building and maintaining laptops
- Daily checks of services and alerts
- Procurement of accessories used by IT and staff
- IT helpdesk overview and ticket updates, escalation or closure
- Provide IT project support to the business
- Can do attitude
- Employees have a particular responsibility for ensuring the confidentiality of personal information and company data.
This is an exciting opportunity to start your career in IT or be an early stage of your career.
IT Support Apprentice in London employer: hVIVO
Contact Detail:
hVIVO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice in London
✨Tip Number 1
Get to know the company! Research hVIVO and understand their culture, values, and the tech they use. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As the friendly face of the IT support team, you'll need to explain technical issues in a way that's easy for everyone to understand. Role-play with friends or family to build your confidence!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled tech issues. Be ready to share these during interviews to demonstrate your proactive approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at hVIVO right from the start!
We think you need these skills to ace IT Support Apprentice in London
Some tips for your application 🫡
Show Your Passion for Tech: Let your enthusiasm for IT shine through in your application. We want to see that you're genuinely excited about technology and helping others with their tech troubles. Share any relevant experiences or projects that highlight your passion!
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your skills in troubleshooting, building computers, and providing support. We love seeing how you can fit into our team and contribute to our mission!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. This helps us understand how you can help our users effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at hVIVO!
How to prepare for a job interview at hVIVO
✨Know Your Tech Basics
Brush up on your knowledge of Windows operating systems and common hardware issues. Be ready to discuss how you would troubleshoot problems, as this will show your enthusiasm for IT and your proactive approach.
✨Show Off Your Communication Skills
As the friendly face of the IT support team, it's crucial to demonstrate your ability to communicate clearly. Practice explaining technical concepts in simple terms, as you'll need to help users navigate their issues effectively.
✨Be Ready for Hands-On Questions
Expect questions about assembling desktops and configuring mobile devices. If you have any experience, even if it's personal projects, share those stories to highlight your practical skills and eagerness to learn.
✨Demonstrate a Can-Do Attitude
Employers love candidates who show initiative and a positive mindset. Prepare examples of times you've tackled challenges or gone above and beyond to help others, as this aligns perfectly with the role's responsibilities.
