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- Tasks: Join our team to support clinical trials, performing assessments and ensuring volunteer wellbeing.
- Company: hVIVO conducts innovative clinical trials aimed at eradicating illnesses like the cold and flu.
- Benefits: Earn £11 per hour with flexible shifts and gain valuable experience in healthcare.
- Why this job: Make a real impact in healthcare while working in a supportive and dynamic environment.
- Qualifications: GCSEs in Maths and English; customer service skills; willingness to learn.
- Other info: Zero-hours contract with 24/7 shifts; vaccination against Hepatitis B required.
If you have exceptional customer service skills, a healthcare background, and are interested in learning more about clinical trials, this is a fantastic opportunity to join our FluCamp team as a Clinical Support Specialist across our sites in London, E1 & E14.
hVIVO conducts human challenge clinical trials. The goal of our trials is to potentially eradicate illnesses like the cold and flu or improve their treatment. Volunteers are central to our work. Our studies test new treatments in a controlled, clinical environment.
As a Clinical Support Specialist, you will perform clinical assessments such as vital signs, ECGs, venepuncture, and spirometry, alongside sample and data collection, all in accordance with regulatory requirements. You will support the wellbeing of volunteers throughout their participation.
You will work collaboratively with the team in daily activities within the volunteer screening clinic and the quarantine unit. We require full-time commitment. The role involves 24/7 shifts, including days and nights from Monday to Sunday. Flexibility is essential. The role is on a zero-hours contract at £11 per hour, employed via a third-party agency.
Main Responsibilities- Screen suitable subjects, including consenting participants.
- Perform clinical procedures accurately to ensure credible data.
- Plan and prepare daily activities.
- Assist in managing the clinical area daily.
- Follow internal policies, SOPs, and study protocols.
- Ensure work areas are safe, hazard-free, and compliant with health and safety laws.
- Handle queries, file, prepare audit information, enter data into databases, and manage correspondence efficiently.
- Accurately complete CRFs and other data documentation as per protocol.
- Liaise with stakeholders regarding volunteer schedules.
- Participate in audits as needed.
- Provide receptionist and administrative support for volunteers arriving for screening or follow-up visits, ensuring the reception area is staffed during clinic hours.
- Adhere to ICH-GCP and best practices at all times.
- GCSE Grade A-C in Maths and English (or equivalent).
- Excellent customer service and communication skills.
- Ability to listen, clarify, identify solutions, and agree on actions.
- Good IT skills (Word and Excel or equivalent).
- Strong attention to detail.
- Knowledge of ICH-GCP and regulatory standards.
- Ability to manage and prioritize workloads.
- Willingness to learn additional skills.
- Ability to work independently and as part of a team.
- Positive and supportive team player.
- Immediate Life Support certification.
- Experience within the UK healthcare system, preferably in a hospital setting.
- Previous experience in a clinical research environment.
- Degree in Biological Sciences.
- Fundamental Clinical Care knowledge.
- Critical thinking skills.
Since the role involves direct contact with volunteers and blood sampling, vaccination against Hepatitis B is required, and having the seasonal Flu vaccination is strongly recommended.
Healthcare Assistant / Clinical Support HCA/CSS- Clinical Trials Bank employer: hVIVO
Contact Detail:
hVIVO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Assistant / Clinical Support HCA/CSS- Clinical Trials Bank
✨Tip Number 1
Familiarise yourself with the specific clinical procedures mentioned in the job description, such as venepuncture and ECGs. Having a solid understanding of these skills will not only boost your confidence but also demonstrate your commitment to the role during any interviews.
✨Tip Number 2
Network with professionals already working in clinical trials or healthcare settings. Engaging with them on platforms like LinkedIn can provide you with valuable insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've effectively communicated and resolved issues in previous roles. This is crucial for a position that involves direct interaction with volunteers.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift patterns during the interview. Since the role requires 24/7 availability, demonstrating your willingness to adapt to various schedules will make you a more attractive candidate.
We think you need these skills to ace Healthcare Assistant / Clinical Support HCA/CSS- Clinical Trials Bank
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare and customer service. Emphasise any clinical skills you possess, such as venepuncture or ECGs, and mention any certifications like Immediate Life Support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for clinical trials and your commitment to volunteer wellbeing. Mention specific experiences that demonstrate your ability to work in a team and manage workloads effectively.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as attention to detail, communication skills, and IT proficiency. Use examples from past experiences to illustrate these skills.
Follow Application Instructions: Ensure you carefully follow all application instructions provided by the company. This includes submitting all required documents and adhering to any specified formats or deadlines.
How to prepare for a job interview at hVIVO
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples of how you've provided outstanding service in previous roles. Highlight your ability to listen and respond to queries effectively.
✨Demonstrate Your Clinical Knowledge
Familiarise yourself with clinical procedures relevant to the role, such as vital signs monitoring and venepuncture. Be ready to discuss any relevant experience or training you have in these areas.
✨Emphasise Flexibility and Teamwork
The position involves 24/7 shifts, so it's crucial to express your willingness to work flexible hours. Additionally, share examples of how you've successfully collaborated with a team in past roles.
✨Prepare for Regulatory Questions
Understanding ICH-GCP and regulatory standards is essential. Brush up on these topics and be prepared to discuss how you would ensure compliance in your daily activities.