At a Glance
- Tasks: Support clinical trials by assisting volunteers and ensuring their wellbeing during procedures.
- Company: Join hVIVO, a pioneering company focused on eradicating common illnesses.
- Benefits: Enjoy health cash plans, life cover, generous holiday, and employee discounts.
- Other info: Full-time role with flexible shifts and opportunities for professional growth.
- Why this job: Make a real difference in healthcare while gaining valuable experience in a dynamic environment.
- Qualifications: GCSEs in Maths and English, customer service skills, and ideally some healthcare experience.
The predicted salary is between 35000 - 44200 £ per year.
h VIVO are currently seeking a Clinical Support Specialist (CSS) with exceptional customer service skills to join the Flu Camp team in London.
We are looking for a candidate to start mid-August.
At h VIVO we conduct human challenge clinical trials.
The end goal of our work is to potentially eradicate common illnesses like the common cold and flu completely - or at least make treatment of them as easy and effective as possible.
Our volunteers are central to the work that we do.
Our studies focus on testing new treatments on real people, in a safe, controlled, clinical environment.
The CSS will support the multidisciplinary team in the planning and execution of daily activities throughout volunteer screening, Quarantine and follow-up.
They will work collaboratively with the wider Clinical Operations team to meet the needs of volunteers and support the delivery of the function.
- Key points to consider
- Work in both screening and Quarantine
- Full‑time role: 37.5 hours per week
- Shifts allocated on a rota basis; assigned based on operational needs
- Shifts to be covered across the two areas: Monday to Sunday
- Overtime & unsocial shift rates apply
- Shift patterns
- Quarantine Unit – 19:30 to 08:30
- Quarantine Unit – 07:30 to 20:30
- Screening Clinic – 08:00 to 16:00
- Screening Clinic – 09:00 to 17:00
- Screening Clinic – 10:00 to 18:00
Benefits
- Company paid Health Cash Plan for you and your children
- Life cover to the value of 3x your annual salary
- 6% employer pension contribution
- 25 days paid holiday each year
- 8 days bank holiday allowance to be used in the same way as holiday throughout the year
- Opportunity to buy or sell your holiday allowance each year
- 24/7 employee assistance programme
- Season ticket travel loan
- Access to a host of offers and discounts on our company benefits platform h Benefits
Responsibilities
- Assess suitability of volunteer’s veins for cannulation and frequent blood draws
- Use the correct venepuncture method to obtain blood samples
- Maintain sample integrity and ensure samples are correctly labelled and handled
- Promote wellbeing of subjects during and after the venepuncture process, participate in vasovagal management; responsible for escalating any incidents to the Screening Manager and Lead Screening Nurse
- Involvement in the preparation and planning of daily activities of the screening clinic
- Practice in accordance with internal policies, Standard Operating Procedures and Study Protocols; assist with the daily management of the clinical area
- Provide information and correct versions of documentation to volunteers, ensuring these are completed correctly
- Liaise with relevant stakeholders for the daily schedule of volunteer’s visit
- Support with venepuncture training of new team members in collaboration with Training Coordinator
- Monitor work areas and practices to ensure that they are safe, free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
- Participate in audits where appropriate
- Administrative duties when designated
Qualifications
- GCSE Grade A–C Maths and English (or equivalent)
- Immediate Life Support
- Hep B Immunisation
- Demonstrated customer service and communication skills
- Good IT skills (Word and Excel or equivalent)
- Strong attention to detail
- Experience working within healthcare settings, ideally within a hospital environment
- Professional Phlebotomy training desirable
- Previous experience in clinical research environment; Biological Science degree and good knowledge of ICH‑GCP and regulatory standards desirable
- #J-18808-Ljbffr
Clinical Support Specialist - 12 month FTC, Full-Time employer: hVIVO
hVIVO is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets healthcare. As a leader in human challenge models, we provide our Study Physicians with unparalleled opportunities for professional growth and development, alongside a supportive culture that values collaboration and excellence. Our commitment to advancing drug and vaccine development ensures that you will be part of meaningful work that has a real impact on public health.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Support Specialist - 12 month FTC, Full-Time
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like hVIVO.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at hVIVO.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like hVIVO, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Support Specialist - 12 month FTC, Full-Time
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at hVIVO.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at hVIVO.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to hVIVO. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at hVIVO. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at hVIVO
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research hVIVO’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
