At a Glance
- Tasks: Support clinical trials by assisting volunteers and ensuring their wellbeing during procedures.
- Company: Join hVIVO, a pioneering company focused on eradicating common illnesses.
- Benefits: Enjoy health cash plans, life cover, generous holiday, and employee discounts.
- Other info: Full-time role with flexible shifts and opportunities for professional growth.
- Why this job: Make a real difference in healthcare while gaining valuable experience in a dynamic environment.
- Qualifications: GCSEs in Maths and English, customer service skills, and ideally some healthcare experience.
The predicted salary is between 35000 - 44200 £ per year.
h VIVO are currently seeking a Clinical Support Specialist (CSS) with exceptional customer service skills to join the Flu Camp team in London.
We are looking for a candidate to start mid-August.
At h VIVO we conduct human challenge clinical trials.
The end goal of our work is to potentially eradicate common illnesses like the common cold and flu completely - or at least make treatment of them as easy and effective as possible.
Our volunteers are central to the work that we do.
Our studies focus on testing new treatments on real people, in a safe, controlled, clinical environment.
The CSS will support the multidisciplinary team in the planning and execution of daily activities throughout volunteer screening, Quarantine and follow-up.
They will work collaboratively with the wider Clinical Operations team to meet the needs of volunteers and support the delivery of the function.
- Key points to consider
- Work in both screening and Quarantine
- Full‑time role: 37.5 hours per week
- Shifts allocated on a rota basis; assigned based on operational needs
- Shifts to be covered across the two areas: Monday to Sunday
- Overtime & unsocial shift rates apply
- Shift patterns
- Quarantine Unit – 19:30 to 08:30
- Quarantine Unit – 07:30 to 20:30
- Screening Clinic – 08:00 to 16:00
- Screening Clinic – 09:00 to 17:00
- Screening Clinic – 10:00 to 18:00
Benefits
- Company paid Health Cash Plan for you and your children
- Life cover to the value of 3x your annual salary
- 6% employer pension contribution
- 25 days paid holiday each year
- 8 days bank holiday allowance to be used in the same way as holiday throughout the year
- Opportunity to buy or sell your holiday allowance each year
- 24/7 employee assistance programme
- Season ticket travel loan
- Access to a host of offers and discounts on our company benefits platform h Benefits
Responsibilities
- Assess suitability of volunteer’s veins for cannulation and frequent blood draws
- Use the correct venepuncture method to obtain blood samples
- Maintain sample integrity and ensure samples are correctly labelled and handled
- Promote wellbeing of subjects during and after the venepuncture process, participate in vasovagal management; responsible for escalating any incidents to the Screening Manager and Lead Screening Nurse
- Involvement in the preparation and planning of daily activities of the screening clinic
- Practice in accordance with internal policies, Standard Operating Procedures and Study Protocols; assist with the daily management of the clinical area
- Provide information and correct versions of documentation to volunteers, ensuring these are completed correctly
- Liaise with relevant stakeholders for the daily schedule of volunteer’s visit
- Support with venepuncture training of new team members in collaboration with Training Coordinator
- Monitor work areas and practices to ensure that they are safe, free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
- Participate in audits where appropriate
- Administrative duties when designated
Qualifications
- GCSE Grade A–C Maths and English (or equivalent)
- Immediate Life Support
- Hep B Immunisation
- Demonstrated customer service and communication skills
- Good IT skills (Word and Excel or equivalent)
- Strong attention to detail
- Experience working within healthcare settings, ideally within a hospital environment
- Professional Phlebotomy training desirable
- Previous experience in clinical research environment; Biological Science degree and good knowledge of ICH‑GCP and regulatory standards desirable
- #J-18808-Ljbffr
Clinical Support Specialist - 12 month FTC, Full-Time employer: hVIVO
hVIVO is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets healthcare. As a leader in human challenge models, we provide our Study Physicians with unparalleled opportunities for professional growth and development, alongside a supportive culture that values collaboration and excellence. Our commitment to advancing drug and vaccine development ensures that you will be part of meaningful work that has a real impact on public health.
