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- Tasks: Coordinate and support volunteers, ensuring a smooth and positive experience throughout their journey.
- Company: Join a dynamic team dedicated to high-quality volunteer engagement.
- Benefits: Gain valuable experience, develop your skills, and make a difference in the community.
- Other info: Opportunity to work in a supportive environment with potential for career growth.
- Why this job: Be the key contact for volunteers and help them thrive in impactful projects.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
The Volunteer Coordinator will ensure that only the highest quality volunteers are progressed through the operation. They will also support and co-ordinate the volunteers' journey ensuring they have an amazing experience. As such, they will act as the main point of contact for volunteers to help advance their accounts throughout screening, quarantine and follow-ups while maintaining high quality contact and customer service.
- Act as a key point of contact for their own case-load volunteers.
- Deal with all queries from internal colleagues, 3rd parties as well as the volunteers themselves promptly and efficiently.
- Co-ordinate, track and advance the volunteer through screening, quarantine and follow-up visits and ensure quality volunteer contact throughout.
- Liaise with volunteer GP surgeries to secure required information for trial participation.
- Liaise with clinicians to ensure that all volunteer medical information required for the volunteers' inclusion on hVIVO trials is collected promptly and reviewed before progressing the volunteer.
- Provide exclusion reasons to volunteers where appropriate ensuring professionalism is maintained and confidentiality is protected at all times.
- Critically, only progress volunteers when all invite criteria are met.
- Track volunteer and GP payments and address payment queries (escalating issues appropriately).
- Invite and answer questions regarding volunteers' admission into quarantine.
- Make travel arrangements if required, securing budget spend if necessary.
- Arrange repeat and unscheduled visits as appropriate.
- Ensure that excluded volunteers are presented and reviewed at each MAG meeting especially for ‘borderline’ exclusions.
- Ensure up to date knowledge of study protocols and medical Inclusion/Exclusion criteria, ensuring that volunteers can adhere to the protocol.
- Communicate interdepartmentally regarding volunteers' status and progress.
- Adhere to ICH/GCP and best practice at all times.
- Delivery Officers will also meet all PSP and SSS volunteers at reception, check ID and accompany them to clinic. This may include providing receptionist duties for arriving volunteers and so will need to be confident meeting people face to face and on the telephone.
Account Coordinator employer: HVIVO Services
Contact Detail:
HVIVO Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Coordinator role.
✨Tip Number 2
Prepare for interviews by practising common questions related to volunteer coordination. We suggest role-playing with a friend or using online resources to get comfortable. The more you practice, the more confident you'll feel when it’s your turn to shine!
✨Tip Number 3
Showcase your passion for volunteering! When you get the chance to chat with potential employers, let them know why you care about the volunteer experience. We believe that genuine enthusiasm can set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Account Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Coordinator role. Highlight your relevant experience and skills that match the job description, especially around volunteer coordination and customer service.
Showcase Your Communication Skills: Since you'll be the main point of contact for volunteers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe share examples of how you've effectively handled queries or provided support in the past.
Highlight Your Organisational Skills: As an Account Coordinator, you'll need to juggle multiple tasks. In your application, mention any experience you have with tracking progress, managing schedules, or coordinating activities. This will show us you're up for the challenge!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HVIVO Services
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Account Coordinator. Familiarise yourself with the volunteer journey and the importance of maintaining high-quality contact. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a difficult volunteer or managing multiple queries at once. Think of examples from your past experiences where you've demonstrated excellent customer service and problem-solving skills.
✨Show Your Communication Skills
As a key point of contact, strong communication is essential. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer about their communication processes, showing that you’re proactive and engaged.
✨Demonstrate Your Team Spirit
This role involves liaising with various departments and external parties. Be ready to discuss how you work collaboratively in a team setting. Share examples of how you've successfully worked with others to achieve a common goal, highlighting your ability to adapt and support your colleagues.