At a Glance
- Tasks: Coordinate and support volunteers, ensuring a smooth and positive experience throughout their journey.
- Company: Join a dynamic team dedicated to high-quality volunteer engagement.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Make a real difference by helping volunteers while enhancing your communication and organisational skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
The Volunteer Coordinator will ensure that only the highest quality volunteers are progressed through the operation. They will also support and co-ordinate the volunteers' journey, ensuring they have an amazing experience. As such, they will act as the main point of contact for volunteers to help advance their accounts throughout screening, quarantine, and follow-ups while maintaining high-quality contact and customer service.
Responsibilities:
- Act as a key point of contact for their own case-load volunteers.
- Deal with all queries from internal colleagues, third parties, as well as the volunteers themselves promptly and efficiently.
- Co-ordinate, track, and advance the volunteer through screening, quarantine, and follow-up visits, ensuring quality volunteer contact throughout.
- Liaise with volunteer GP surgeries to secure required information for trial participation.
- Liaise with clinicians to ensure that all volunteer medical information required for the volunteers' inclusion on hVIVO trials is collected promptly and reviewed before progressing the volunteer.
- Provide exclusion reasons to volunteers where appropriate, ensuring professionalism is maintained and confidentiality is protected at all times.
- Critically, only progress volunteers when all invite criteria are met.
- Track volunteer and GP payments and address payment queries (escalating issues appropriately).
- Invite and answer questions regarding volunteers' admission into quarantine.
- Make travel arrangements if required, securing budget spend if necessary.
- Arrange repeat and unscheduled visits as appropriate.
- Ensure that excluded volunteers are presented and reviewed at each MAG meeting, especially for ‘borderline’ exclusions.
- Ensure up-to-date knowledge of study protocols and medical Inclusion/Exclusion criteria, ensuring that volunteers can adhere to the protocol.
- Communicate interdepartmentally regarding volunteers' status and progress.
- Adhere to ICH/GCP and best practice at all times.
- Delivery Officers will also meet all PSP and SSS volunteers at reception, check ID, and accompany them to the clinic. This may include providing receptionist duties for arriving volunteers and so will need to be confident meeting people face to face and on the telephone.
Account Coordinator employer: Hvivo Services Ltd
As an Account Coordinator at our organisation, you will be part of a dynamic team dedicated to ensuring a seamless and rewarding experience for our volunteers. We pride ourselves on fostering a supportive work culture that values collaboration and personal growth, offering ample opportunities for professional development in a vibrant environment. Located in a thriving area, our company provides unique advantages such as flexible working arrangements and a commitment to employee well-being, making it an excellent employer for those seeking meaningful and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Account Coordinator
✨Get Involved with Local Causes
Start connecting with local nonprofits or social impact projects in your area. Attend their events, offer to help out with community initiatives, or just drop by to chat about their mission. This way, you’ll not only learn about the work they do but also make meaningful connections that could lead to volunteer opportunities.
✨Leverage Social Media for Social Impact
Platforms like Twitter and Instagram are goldmines for discovering volunteer opportunities in the nonprofit sector. Follow organisations you’re passionate about, engage with their posts, and keep an eye out for their volunteer calls. It’s a great way to show your interest and dedication!
✨Utilise Volunteer Matching Platforms
Sites like VolunteerMatch or local community boards are perfect for finding short-term and long-term volunteer roles. These platforms can connect you with causes that align with your passions and skills, and often allow you to browse opportunities tailored to your interests.
✨Apply Directly Through Our Website
When you spot an organisation you like, don't hesitate to visit their website and check out their volunteer section. Many nonprofits have dedicated pages for volunteers where you can apply directly – and we’ve found that this route often leads to quicker responses and more personalised interactions!
We think you need these skills to ace Account Coordinator
Some tips for your application 🫡
Share Your Passion for Social Impact:When you're applying for a volunteer role at a nonprofit like Hvivo Services Ltd, don’t just list your skills. Show us why you're passionate about social impact! Use your cover letter to tell a story about what drives you and how you've been involved in similar initiatives. Personal connections to the cause can really make your application stand out.
Highlight Relevant Experience:Make sure to showcase any previous volunteer work or projects that demonstrate your commitment to social impact. Whether it’s fundraising, community outreach, or project management, detail your contributions and the results achieved. This kind of experience is invaluable in the nonprofit sector and can help us see your potential!
Get Creative with Your CV:In the world of nonprofits, a standard CV might not cut it. Consider using a more creative format that showcases your personality while maintaining professionalism. Use headings like 'Community Engagement' or 'Social Impact Projects' to highlight your experiences related to the role. Remember, we want to see what makes you unique!
Keep It Community-Focused:Make sure your application emphasises collaboration and community. Volunteer roles are about working well with others and contributing collectively towards a common goal. In your cover letter, mention any teamwork experiences or community projects you've been part of, and how you contributed to their success. This shows that you’re ready to jump into the collaborative spirit here at Hvivo Services Ltd.
How to prepare for a job interview at Hvivo Services Ltd
✨Know Your Passion
Dive deep into the mission of Hvivo Services Ltd and understand the issues they tackle. When they ask about your motivation to volunteer, share specific experiences that link your passion to their cause—whether it’s local community work or a broader social impact.
✨Bring Your Skills to the Table
Highlight any relevant skills that can aid in their projects, such as fundraising, project management, or community organising. Be prepared to share examples of how you’ve used these skills in past volunteer roles or relevant experiences.
✨Get Ready for Scenario Questions
In non-profit interviews, especially for volunteer roles, you might get scenario-based questions. Think about times when you've encountered challenges in team work or community engagement, and how you resolved them—this shows your problem-solving abilities.
✨Show Your Commitment
Since this is a volunteer role, they’ll likely want to see your commitment to the cause over an extended period. Be ready to discuss how much time you can dedicate, any special skills you can bring, and your eagerness to learn and grow with the organisation—this excites them to have you on board!
