At a Glance
- Tasks: Coordinate engineers' schedules and ensure smooth service operations.
- Company: Established engineering business known for exceptional customer service.
- Benefits: Competitive salary, 25 days leave, pension scheme, and ongoing training.
- Other info: Friendly team environment with great career development opportunities.
- Why this job: Join a growing team and make a real impact in the building services sector.
- Qualifications: Experience in scheduling or administration with strong communication skills.
The predicted salary is between 30000 - 32000 £ per year.
Facilities Coordinator Location: South West London Salary: £30,000 - £32,000 DOE
About the Company
Our client is a well-established and growing engineering business specialising in HVAC and building services maintenance. Providing planned preventative maintenance, reactive service support and technical expertise to a wide range of commercial clients, they have built a strong reputation for delivering exceptional customer service and technical excellence. Due to continued growth, they are looking to recruit an organised and proactive Service Controller to join their busy Service Department.
The Role
As a Service Controller, you will play a key role in supporting the day-to-day operation of the service team. You will be responsible for planning and coordinating engineers' schedules, ensuring service visits are efficiently allocated, and maintaining excellent communication with both engineers and customers. This is a fast‑paced position that would suit someone with strong administration, scheduling and customer service skills who enjoys working in a busy environment.
Key Responsibilities
- Planning and scheduling engineers' daily workloads and service visits
- Coordinating reactive breakdowns, maintenance visits and service calls
- Liaising with customers regarding appointments, updates and service requirements
- Monitoring engineer availability and adjusting schedules where required
- Raising and processing service‑related documentation
- Maintaining accurate records and updating internal systems
- Supporting the Service Manager with day‑to‑day administration
- Handling incoming customer enquiries via phone and email
- Ensuring service reports and paperwork are completed and filed correctly
- Providing general administrative support to the wider service department
What We're Looking For
- Previous experience in a Service Controller, Service Coordinator, Scheduler, Planner or similar administration role
- Excellent organisational and multitasking skills
- Strong communication skills with the ability to build relationships with customers and engineers
- Good IT skills, including Microsoft Office
- Ability to prioritise workloads and work effectively under pressure
- A proactive and positive attitude
- Experience within Facilities Management (FM), HVAC, Building Services, Maintenance or Engineering environments would be highly advantageous
- Familiarity with CAFM systems and coordinating field‑based engineers would be beneficial
What's On Offer
- Competitive salary
- Monday to Thursday: 08:30 – 17:30
- Friday: 08:30 – 17:00
- 25 days annual leave plus Bank Holidays
- Company pension scheme
- Ongoing training and development
- Opportunity to join a successful and growing business within the building services sector
- Friendly and supportive team environment
If you are an organised coordinator with excellent customer service and scheduling experience and are looking to join a respected engineering business, we would love to hear from you.
Service Coordinator employer: HVAC Total FM Recruitment
Join a respected legal practice in Colwyn Bay that values its employees and fosters a friendly, professional work environment. With competitive salaries, generous annual leave, and free on-site parking, this role offers not just a job but a chance to grow within a supportive team dedicated to outstanding customer service. Embrace the opportunity to be the welcoming face of the firm, where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Coordinator role you’re after at HVAC Total FM Recruitment.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at HVAC Total FM Recruitment a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at HVAC Total FM Recruitment.
✨Apply Through Company Websites
When you spot a role like Service Coordinator at HVAC Total FM Recruitment, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Coordinator, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at HVAC Total FM Recruitment a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to HVAC Total FM Recruitment specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at HVAC Total FM Recruitment
✨Brush Up on Core Engineering Principles
Before heading into the interview with HVAC Total FM Recruitment, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like HVAC Total FM Recruitment want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
